Customer Service Technical Support

Suzanna L. Avedikian

**************@*****.*** -- 818-***-****

SUMMARY

Highly motivated executive assistant with over 15 years of experience supporting top level executives in a fast-paced environment. Strong expertise in managing heavy phones, scheduling, T&E, complicated travel arrangements and event planning. Enthusiastic self-starter with exceptional organizational skills and the ability to easily relate with all levels of management, co-workers and customers.

Provided support to Executive Vice President and Chairman level executives

Strong technical competency and proven ability as a Technical Support Specialist

Proven experience in planning company events

Meticulous attention to detail

Works well under pressure

Responsible, effective and resourceful

WORK EXPERIENCE

Rockwell Collins - Houston, TX June 2013 to Current

Senior Tech Support Specialist

Provide technical support to Fortune 500 company customers on FOS (aviation) software

Participate in system set-up and provide effective customer training

Create user manuals for FOS software and video tutorials

Second highest rated support specialist with consistent "excellent" ratings.

Avjet Corporation - Burbank, California August 1998 to June 2013

Charter Coordinator 2006-2013

Executive Assistant 1999-2006

Receptionist 1998-1999

Recognized for strong performance and received successive growth promotions

Liaison between Management Company and Aircraft Owners

Created and maintained all aspects of passenger and flight crew trip-logs

Developed user guide for proprietary software system

Implemented and maintained updates to FOS software

Created verbal and written communication for high profile entertainment clients and top level executives

Provided high level administrative support to top level executives

EDUCATION

Pierce College - Woodland Hills, California

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat

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