Real Estate Customer Service

Sonya Alexia Mendez

** ****** ***, ***, *********, NY 11550, (c) 203-***-**** (e) *****.*******@*****.***

August 26, 2016

To Whom It May Concern:

I am interested in the opportunity to fill the leasing administrator position. With solid experience and education in prevailing communications, financial industry, real estate, and entrepreneurship, I am prepared to become an immediate contributor to your team.

The following highlights my qualifications and accomplishments:

Extensive experience with communication, interpersonal, customer service orientation and follow-up skills with former collogues, current and past clients.

In-depth knowledge of both PC/Mac skills – (Excel, Word, Outlook, and PowerPoint)

Frequent recommendation by current and prior clients for always providing honest, professional knowledgeable service

Distinctive Awards for dedication, performance, and productivity

My strong initiative and exceptional organizational skills, combined with my ability to work well under pressure, allows me to play a critical role in fast-paced, client-centered environments. Furthermore, with a history of successful contributions to the accounting and real estate community, clients, collogues and upper management, I will immediately impact operations.

Enclosed is my resume for you to review. I welcome the opportunity to discuss with you personally how my skills and strengths can best serve your department.

Sincerely,

Sonya Mendez

Enclosure

Sonya Alexia Mendez

36 Hilton Ave, 313, Hempstead, NY 11550, (c) 203-***-**** (e) *****.*******@*****.***

OBJECTIVE

Seeking position as leasing administrator, relocation with significant other.

PROFESSIONAL STRENGTHS

Possess excellent communication skills, both verbal and written

Goal-oriented, focused, performs tasks in given time both as a part of a team and independently

Excellent at multi-tasking

Possess strong analytical and interpersonal skills

Excellent phone etiquette and strong attention to detail

Possess effective presentation skills

Experienced user of social media web-sites for promotion and business development

Proficient in Microsoft Office Suite; Outlook, Word, Excel, and Powerpoint, Lotus Notes

Experienced user of PhotoShop and similar editing software

5+ years of experience in business environment

Familiar with principles & procedures of business management

PROFESSIONAL EXPERIENCE

William Pitt Sotheby’s International Realty

Realtor/ Sales Associate – Full Time Agent – November 2015 – Present

Seller’s Agent; responsible for taking clients thru the process of selling their property with the best advantage to them possible. Main daily duties include: greeting new clientele, multitasking between answering phone calls and making sales reports, email correspondence, creation of market analysis reports, development of photo & video presentations of new & existing listings, regular secretory work in the office and etc.

Buyer’s Agent; requires evaluation skills to understand specific needs and wants of the buyer and locate properties that fit those specifications. Having the necessary consulting skills to advise a buyer on structuring an appropriate offer to purchase the selected property. Technical research skills to insure and identify any potential problems or issues that will help or hinder a buyer make an informed decision prior to making an offer to purchase a property. Possess strong skills negotiating on behalf of the buyer to help obtain the identified property; keeping the buyer's best interests in mind. Having exceptional follow-through skills to fully-represented a buyer throughout the real estate transaction.

2015 Bronze Award – William Pitt Sotheby’s International Realty Over $7 Million in sales.

Coldwell Banker Stamford, CT

Realtor/ Sales Associate – Full Time Agent - 2012 – October 2015

Mentorship on reading people and quality service in professional P to P environment by Top Producing Agent with 12+ years experience– Vikktoria Cooper, Licensed in both NY and CT

Additional training on principles and practices on real estate procedures, professional computer applications and programs by Coldwell Banker Managing Broker Stamford with 15+ years experience – Nicole Borsey

Ernst & Young, Stamford, CT

Staff I & II – Tax Diversified Staffing Group (DSG) 2010 – 2012

Played an instrumental role in the preparation and review of federal and multi-state returns for individuals, C and S corporations, partnerships, LLCs, fiduciary, non-profits, estate, and gift tax returns. Support the numerous clients under the E&Y umbrella by effectively handling all accounting and tax matters, including fixed assets, GL, payroll tax, property tax, franchise/income tax, as well as, quantitative services. Due to corporate training & work experience obtained strong skills of analysis, working under pressure with tight deadlines, multitasking & attention to details, work under minor supervision.

Staff I – Audit rotation 2010 – 2011

Evaluate internal controls and operations for real estate funds with revenues of more than 100 million, as well as substantial losses. Used risk assessment standards to conduct and participate in audits pertaining to internal control efficiency and risk reduction. Prepared audit reports for presentation to management. Test internal controls and operational procedures firm-wide to ensure compliance.

University of Connecticut School of Business Undergraduate Dean’s Office, Storrs, CT 2008 - 2009

Student worker – Administrative assistant

Act as an assistant to the receptionist in the School of Business Undergraduate Office. Gained a basic knowledge how to answer phones, greet visitors, schedule appointments, and assist with clerical duties as assigned.

PricewaterhouseCoopers, Manhattan, NY

Internship – Internal Firm Services (IFS) – Metro Marketing Partner (MMP) - 2008

Was responsible for maintaining and implementing administrative task, such as schedule locations for communities service activities as well as, Work/Life balance programs, and other company sponsored events

Sustain and implement New Partner administrations and On-boarding New Hire assistants programs and aid and prepare for staff and partner Promotion Day

Responsible for Talent Development Program National Diversity Research project, as well as, facilitate and lead younger interns

As a result, learned how to meet deadlines, get projects and assignments done online, gained a first-time experience of interaction in professional business environment with employees of different levels.

EDUCATION

University of Connecticut Storrs Mansfield, CT

Bachelor of Science in Business Administration - Accounting May of 2010

HONORS AND ACTIVITIES

Young Professionals Group – Greenwich board member (2012 – present)

Royal Bank of Scotland (RBS)/The First Tee Achiever of the Year 2005

Certificate of Professional Development in Global Leadership 2008

PricewaterhouseCoopers Exceed Scholar (2008)

Proclamation for the City of Bridgeport 2005

Accounting Society Member (2008 – 2010)

Intercultural Business Society member (2006 – 2010)

Community Supper Volunteer at Golden Hill United Methodist Church (2000 – present

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