Administrator

Veronica Bush - Resume Page *

Veronica B.

******@*****.***

Objective:

Seeking a position where I may apply exceptional professional skills in title insurance, mortgage, administration data process management and training experience that will exceed company expectations. Summary:

Strong work ethic, self-motivated and fast learner

Advanced ability to streamline business processes to coincide with business changes/needs

Professional communicator between all company departments and customers

Extremely detail oriented; tremendous auditing and meticulous documentation skills

Exceptional multi-tasking, organizational, time management, administrative, customer service, business processes skills

PROFESSIONAL HISTORY

Stewart Title Guaranty

Contract Management Administrator 2014-2016

Worked daily with the Senior VP/Chief Underwriting Counsel, the Group President of Agency Operations, District Managers, Lenders, Agents, to review and maintain the national hub database, and new agency process management system, managing over 4,000 active Underwriting Agreement records and over 20,000 company IDs

Customer Support, Training and Guidance to Operations Manager on the administration processes of: o Customer Contract, General Data Management and ICL system. o Insured Closing Letter / Closing Protection Letter System Support and Production

Assured Compliance administration processing of: Title Agent and Approved Attorney Agreements; Territory processes;

o Insured Closing Letter / Closing Protection Letter o Validated requests were in compliance with Legal Division’s State Regulated Requirements. o Validated that the system set up followed state compliance requirements o Updated the ICL system to accommodate the new data standards o Managed Compliance Projects; Audited 99% of all Approved Attorney data and updated all records to be consistent with Legal Data Standards o Reduced over 7,000 records down to 1,200 primary customer records in a 3 month time frame o Audited on-site and remotely 85% of all Approved Attorney data and identified gaps in supporting documentation such as missing E&O and/or missing Contracts, signatures, licensing and data

(Over 5,000 total primary and child records).

o Assisted with Agency Contracts Compliance Review to match data with the agreements, identified agreements recommended for update, identified any outdated data such as E&O, Individual or Business Licenses required for compliance

Drafted and executed standard Amendments and administration changes in the contractual systems

Processed a mass amount of ticket requests with a quick turn time and pristine customer service

Advised and trained other Contract Administration team members; Data entry processes, Compliance Reviews, Cancellation Processes, customer service via phone, etc.

Supported/Backup to Operations Manager with weekly reporting of Cancelled Agents/Attorneys to all Lenders and Senior Managers Nationwide and State restricted Good Standing Letters; ordered supplies Veronica Bush - Resume Page 2

Stewart Lender Services

Assistant to Operations Manager II, Nat’l Ops/Team Lead 2008-2014

Predicted the needs of the Operations Manager and the team and handled accordingly

Strong Multitasking skills: 7 lenders - 50 states: daily projection reports, processed, audited and shipped files

Implemented strong training skills of company policy, 50 state requirements and employee roles; created job aids; supported/backup staff when needed

Supervisor to staff of 15; handled all employee issues, shift scheduling, and assigning of job responsibilities

Assisted Manager with interview of new hires; created tests for interviews and fun trivial Q&A for continual training exercises

Performed weekly assessments on each employee, re-assigned job duties based on strengths and developed weaknesses

Coached, motivated and led the team to perform to the highest level of professional standards

Proactively build effective working relationships with internal and external customers KCHN/KXYZ Radio Stations 2003- 2005

Executive Assistant to General Manager/Program Director

Assisted manager with client issues.

Assisted GM with new contracts and corporate

sales.

Managed staff scheduling.

Reviewed, scheduled and Hosted for Public

Affairs Programs.

Traffic operator for both stations.

Monitored both stations.

Created scripts and recorded commercials and liners for both stations. Exceptional Notary Service 2003-Present

Certified Notary Signing Agent (Freelance)

Closed refinance, purchase, VA, FHA, and property tax loans for various companies

Zero error rating since 2003 for Countrywide and Bank of America Lenders

Confirm preset appointments with borrowers; examined docs for accuracy before closings, state laws, and affidavits;

Advanced Education/Honors/Professional Development

University of New Orleans, 1982

Presenter – Social Media Workshop, Women’s Conference, 2012

Certification in Operations Management, 2013

Instructor/Coach – National Notary Training Webinar 2010-2013

Presenter –Use of Social Media in the Workplace, International Association of Administrative Professionals, 2014

Certification in Digital Journalism, Fall 2016

Certification in Social Media Marketing, Fall 2016

Certification in Business Management, Fall 2016

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