Information Technology Manager

James Druhan Cummings

*** ********* ****** * Mobile, AL 36607 * 251-***-**** ***.************@*****.***

PROFILE: Over 20 years experienced as a technical professional and manager with a proven hands-on approach to problem solving, department management, and customer relations. Skilled in the areas of information technology, operations management, project management, technical design & implementation, and software support & training. Effective employee motivator.

EXPERIENCE: Chief Information Officer & Information Technology Director

Ball HealthCare Services, Inc., Mobile, AL (September 2011 – Present)

Duties:

Oversee day-to-day operations of the IT Helpdesk staff including: IT service request tracking, knowledge base building, inventory control, and reporting.

Project lead for implementing American HealthTech’s Point of Care (EMAR/ETAR) solution for 11 long term care facilities.

Supervise HIPPA, security, and IT quarterly audits

Prepare project plans that outline expected tasks and activities

Review and supervise building maintenance personnel and IT Department employees

Make key decisions for capital projects such as: data center & infrastructure upgrades, phone system solutions, electronic medical record & document management systems deployment

Manage and negotiate data circuit and phone contracts

Supervise 11 nursing home facility Wide Area Networks

Approve technical purchases

Manage enterprise data center

Plan and test disaster recovery procedures

Assist in unit testing to verify the system functions satisfy business requirements

Oversee the review of technical designs and perform facility technical security audits

Evaluate software vendors and solutions

Identify information system enhancements that improve business, and support future business needs

INFORMATION TECHNOLOGY MANAGER

Kingsway Financial Services Inc., Mobile, AL (July 2000 – August 2011)

Duties:

Successfully manage 15-20 network, desktop, and operations support personnel.

Dedicated manager with a strong work ethic with the ability to build lasting client relationships.

Experienced in operations management, support, budget development, staffing, inventory, and cost control.

Oversee the development, test, and quality assurance environments ensuring data integrity and quality of service.

Act as the purchasing and technical approval agent for all IT departments, ensuring the best product for the dollar.

Oversee network security, including virus protection, data management/retention policies and procedures, as well as facilities management.

Manage the development, test, and quality assurance technical environments ensuring data integrity and quality of service.

Key Accomplishments:

Design and implement disaster recovery and “best practice” procedures for several nation- wide insurance companies to ensure continuity in the event of a business disruption

Design of Local Area Networks encompassing five US insurance companies. Assisted in migrating these companies from an AS/400 platform to Windows 2003 using HP line of rack mounted servers and equipment.

Implement company- wide technical manuals outlining regulations for employees to follow to ensure a technically secure working environment.

Migrated five subsidiary offices from AS/400 to an Active Directory network under budget and on time.

NETWORK ADMINISTRATOR

Consolidated Insurance Management Corporation, Mobile, AL (August 1998 – July 2000)

Duties

Maintain and support both a LAN and a WAN running Windows NT 4.0 and a SCO UNIX.

Implemented the Help Desk software to assist in scheduling and prioritizing support calls.

Administer Microsoft Windows NT Server 4.0, MS Exchange 5.5, Cisco Firewall, NT Security, remote user administration, as well as a Lucent Technology phone switch including the voice mail system.

Hardware/Support for 250+ clients running Windows 95/98/NT/2000 workstations.

Responsible for disaster recovery routines for all company data.

INSTALLATIONS MANAGER

TeleVox Software, Inc., Mobile, AL (May 1996 – August 1998)

Duties:

Coordinating the installations, as well as analyzing and documenting production levels of all field technicians to insure proper time management.

All field technicians reported directly to me each Friday to recap the week’s events, problems, or to recommend any enhancements to the software or installations process.

I acted as a liaison between the field technicians, software engineers, and customer service. All field technicians relied on me for any technical difficulties encountered during an installation.

Spearheaded the integration of HouseCalls and LabCalls with hundreds of Practice Management Software companies worldwide.

Recommended and evaluated software and hardware products to suit the client’s needs.

Integrated Vox On Hold into client’s phone systems.

LEAD SYSTEMS INSTALLER/TRAINER

Installed the VBX Voice Card and modems in end-user workstations and host servers in hospitals and family practices to support the HouseCalls and LabCalls software throughout the US and Canada.

Conducted training seminars with the office staff.

Installations included configuring various emulation software applications for FTP procedures from UNIX.

Wrote batch and script files to interface with DOS, UNIX, and Windows.

Region of travel included the United States, Canada, Australia, and the Caribbean.

SYSTEMS TECHNICIAN/TRAINER

Adaptive Solutions, Inc., Mobile AL (August 1995 – April 1996)

Duties:

Inventory management

Configure desktop PCs to customer specifications.

Installed software with a specialization in Assistive Technology, including low-vision software, screen reader, and voice recognition software.

Our major focus was directed toward training the handicapped, visually impaired, and elderly on the assistive technology.

FIELD SERVICE TECHNICIAN (contractor)

DataServ, Minneapolis, MN (January 1995 – August 1995)

Duties:

Performed computer upgrades on the IBM ECHO Mainframe systems for the State Farm Insurance satellite offices in the Alabama/Mississippi region.

Duties included the installation of disk drives, Local Area Network adapter cards and RAM.

Wired a dedicated agent phone line to the 9371 IBM ECHO altering the configuration to support the new hardware.

Maintaining and repairing the mainframe systems.

An extensive two-week job-training program by DataServ was completed at the company’s headquarters.

Additional Information:

Executive Director (2005-2012) of the Mobile County Wildlife & Conservation Association (MCWCA). Duties include managing a database of 500+ members, coordinating membership meetings, annual conservation events, and act as a liaison to many conservation groups and state & local wildlife agencies.

Owner/Operator of Cummings Rental Properties, LLC (AL Licensed Real Estate Salesperson since 2005)

Managing Member of Uriah 509, LLC, a timber management company in Monroe Co., AL

Presided on the Board of Trustees at the YMCA (Downtowner location) from 2000-2005.

Member of the Knights of Revelry, a Mardi Gras Association

Member of Friends of the Catholic Cemetery

Avid outdoorsman.

Catholic youth football, soccer, and baseball coach

Independent computer consultant for several companies in the Mobile area

Microsoft Certified Systems Engineer Certificate achieved in 2000

Received an award for Consolidate Insurance Management Corp.’s Information Technology Associate of the Year for outstanding performance and dedicated service. (1999-2000)

Experienced and proficient in business continuity planning, testing and documentation.

Skilled, proven, effective, and motivational manager.

References and salary requirements available upon request.

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