Customer Service Data Entry

Takeisha Myers

Little Rock, AR

***************@*****.*** - 501-***-****

Organized with excellent communication and reliability; and to continue to contribute in an environment which, best utilize my experience, skills, personality, and interests. WORK EXPERIENCE

Drug/GM

Kroger - Little Rock, AR - April 2013 to Present

Customer Service

Stocking

Cash Handing

Cashier

Loading carts

Office Manager/Dispatcher

ProCom Services - Little Rock, AR - 2011 to 2012

Tasks

- Handle inbound contacts via text, email and phone

-Provide Operational support to field personnel

-Modify and correct work orders in advance of routing to ensure proper workflow

-Troubleshoot w/ technicians and customers

-Clerical/Data Entry/Payroll

Dispatcher/Customer Service

Comcast Cable CommOps2 - April 2003 to July 2011

Fulfillment/Dispatch

-Tasks

-Handle inbound contacts via text, email and phone

-Provide Operational support to field personnel

-Modify and correct work orders in advance of routing to ensure proper workflow

-Troubleshoot w/ technicians and customers

-Data Entry/ Clerical

Cable Customer Service/Retention Rep

Comcast - 2003 to 2006

Tasks

-Sales

-Billing

-Repair

-Collections (processed payments and made outbound calls to subs w/ past due balance) Cingular Wireless Customer Service Rep

Cingular Wireless - Little Rock, AR - 2002 to 2003 Tasks

-Took inbound calls

-Problem Solving

-Processed Payments

-Troubleshooting

Supervisor

McDonalds - 1993 to 2002

Tasks

-Overseen at least 5-10 employees

-Data Entry

-Customer

-Hiring

-Cash Handling

-Hiring

-Training

EDUCATION

Eastern College Health Vocation

2002 to 2003

ADDITIONAL INFORMATION

Software Skills:

Microsoft Office, Word, Excel, Notepad, Amdocs, COMTRAC, E-Port, Grand Slam, Watchtower, Resolve, Scout Monitor, and Advantech

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