Service Supervisor

LUZ BISETTI

Cell: 857-***-**** Email: *************@*****.***

SUMMARY OF QUALIFICATIONS

lMore l l l Thorough Great Considerable knowledge than knowledge eight knowledge of years the of experience. proper methods of such use equipment of and cleaning storage as rooms of vacuums, cleaning and laundering. commercial chemicals. l washers In-depth and ability dryers. to select, train, evaluate, motivate and discipline as l Proven needed. ability to operate the department within the budget by appropriately l Strong working forecasting knowledge and of scheduling all Housekeeping staff members. administrative functions to include scheduling, status, payroll and other clerical areas. l Great working knowledge of material control to include purchasing requisitioning l Considerable of computer departmental software supplies. knowledge to include Word and l Excel. Remarkable ability to lead, guide, direct, develop and motivate people l l Strong Excellent at written all interpersonal, levels. and verbal customer communications service, team skills. building and problem l In-depth solving ability skills. to speak, write, read and understand English and Spanish. l Uncommon ability to calmly handle difficult situations. PROFESSIONAL EXPERIENCE

BOSTON-MASSACHUSETTS A HYATT HOTEL

2014 - Present

Training lManage l l l Plan, Communicate Ensure schedule, all Supervisor the staff day-are and and to-properly enforce / day organize Floor activities trained Supervisor policies work of and to and the ensure have housekeeping procedures. the proper tools and coverage. department. equipment l needed Develop to effectively and implement carry out procedures their respective for managing job duties. quality of l l housekeeping Control Participate expenses in and the laundry preparation within all services. areas of the of annual housekeeping. departmental operating budget and financial plans which support the overall objectives of l the Conduct hotel. pre-shift meeting and review all information pertinent to l l the Establish Replenish day's activities. par shortages levels for and supplies other business and equipment. supplies for daily business. l Promote teamwork and quality service through daily communica- tion l Assist and with coordination deep cleaning with other projects departments. and assist housekeeping staff during unanticipated rush periods.

SAINT LOUIS- MISSOURI HYATT HOTEL

Junio 2014 (4 weeks)

Supervisor l Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. BOSTON-MASSACHUSETTS A HYATT HOTEL

April 2009 - Junio 2013

Housekeeping l l Provided Assisted in optimal cleaning / Lobby level all of vacant customer and used services rooms for and industry. provided sta- tus l lManaged lMaintained l Administered Prepared reports. reports guest record cleaning supplies for of housekeeping housekeeping of and floor, replenished carpets department cart and and as mattresses. required. ensure and identify adequacy. dis- lMaintained l crepancies. Provided response neat and to clean all hotel hotel guest area requests at all times. and inquiries. HOTEL HILTON Y MARRIOTT EN BOCA RATON-FLORIDA

March 2007 - March 2009

Housekeeping lMaintained l Coordinated appropriate with housekeeping supplies lead for all and rooms ensured and clean stock linens. hotel rooms l l Performed Analyzed and hallways. every regular room sanitization individually of all guest to ensure bathrooms efficient and cleanliness clean rooms. as lMaintained l l lMonitored per Evaluated Greeted requirement. all linens equipment guests workstation and pleasantly terry and and and ensured ensured and ensured resolved efficient adequate absence all working. queries. stocks of any in defect. it. ADDITIONAL SKILLS

l l l lWork Speak, Strong Adapt well new passion write without concepts and for read supervision. problem quickly Spanish solving while fluently. working and able under to multitask. pressure. SUMMARY: Highly knowledgeable and skillful Hotel Housekeeping Supervisor with great experience in taking overall responsibility for managing the housekeeping and laundry operations of hotels to ensure product quality standards are met and that optimum service is provided to guests.

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