Customer Service Manager

STEPHANIE BALL

** *** ***** ****, ********* NC **537 C: 252-***-**** **********@*****.***

SUMMARY

I have worked for one company for 25 years doing various positions during my tenure. I’m a Seasoned Loss Prevention Manager with excellent communication skills and more than 12 years in retail security. Versed in security risk and compliance issues. Dedicated Loss Prevention Manager committed to training and coaching in-store staff as well as mentoring other stores in the latest Loss Prevention techniques. I was also administrative department manager for 9 years.

HIGHLIGHTS

CUSTOMER SERVICE TREND FORECASTING

COURT TESTIMONY RETAIL THEFT INVESTIGATIONS

SKILLED IN CONFLICT RESOLUTION CPR TRAINED

MICROSOFT OFFICE REPORT ANALYSIS

NATURAL LEADER INVESTIGAIVE PROCEDURES

OPERATIONAL EFFECTIVENESS SECURITY SYSTEMS EXPERTISE

REGULATORY COMPLIANCE OSHA TRAINING

ACCOUNTING INVESTIGATIONS WINDOWS VISTA

KRONOS PAYROLL

SAFETY

ACCOMPLISHMENTS

Developed and implemented information security and risk management programs covering everything from assessment to management to optimization.

-Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.

-Data Organization

Improved office organization by compiling weekly, monthly, and quarterly budget reports, financial spreadsheets, organizational charts and company data reports using Microsoft Excel functions.

-Administration

Performed administrative tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Worked with Kronos, payroll, schedules, credit, chargebacks, and p card verifications.

EXPERIENCE

07/2004 TO 05/2016 LOSS PREVENTION AND SAFETY MANAGER

Lowes- Wake Forest NC -Conduct surveillance to detect internal/external loss within a store environment

-Conduct internal/external investigations on matters affecting the company

-Conduct physical security checks and make recommendations to prevent loss and improve profitability

-Monitored access control systems, including CCTV systems

-Make sure that store is executing shrink controls

-Immediately reported fires, accidents and other safety hazards

-Partner with law enforcement and prepare case reports for criminal prosecution

-Testify in Court

-Complete thorough reports on loss prevention related activities

-Assist Area LPM with internal investigations as required

-Mentor non LP store

-Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance

-Communicated with supervisors regarding any issues that occurred while on duty.

-Acted as first responder for medical emergencies, included incoming calls and code red situations

07/1991 TO 07/2004 ADMINISTRATIVE DEPARTMENT MANGER

Lowe’s- Henderson NC

-Customer Service

-Schedules for the front end associates

-Kronos

-Payroll

-All administrative duties

EDUCATION

1992 HIGH SCHOOL DIPLOMA: CRIMINAL JUSTICE

SOUTHERN VANCE HIGH SCHOOL HENDERSON, NC, USA

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