Administrative assistant and receptionist

NILLANJANA HAZARIKA

Email ID – **********.********@*****.***

** **** ******, ******* *** 3T5, Ontario

Phone: +1-647-***-**** (H) / +1-416-***-**** (M)

Academic Qualification

Master’s in Business Administration (HR & Administration) Year: 2009 – 2011

Graduation - Bachelor’s in Commerce Year: 2002 – 2005

Skills

Admin Skills:

Database management/manipulation/data entry

Scheduling and Bookkeeping

Report Writing and Proofreading documents

Good Team Worker, Dependable, Punctual

Strong Time Management Skills

Excellent Organizational and Multitasking skills

Customer Service Experience

Ability to meet targets

Basic Accounting Skills

Interpersonal and Problem Solving Skills

Analytical Skills: Good Attention to details

Solid knowhow of General Office Procedures

Soft Skills: Excellent verbal/written communication skills

Management Skills

Calendar Management: Effective in calendar keeping and appointment scheduling

Scheduling appointment, events and meetings, travel and accommodation arrangements, etc.

Highly skilled in maintaining paper and online filing systems for records and messages

Technical/Computer Skills

High typing accuracy of at least 60 WPM typing speed

Record and draft Minutes of Meetings accurately

Software skills: Internet savvy with a proven expertise in MS Office applications (Word, Excel, Outlook)

Excellent knowhow of Google Docs, Drive and Calendar

Efficient use and knowledge of various office equipment including fax machines, scanners and photocopiers.

Strong ability to learn and use standard business software and applications

Human Resource Skills

Experience in Recruitment, On-Boarding new employees, Exit and Termination

Handling company Promotion/Transfer/New Hires/Internal Job Postings/Employee Background Verification

Conflict and Change Management

Vendor Management

Event Management

Compensation and Benefits

Grievance handling /Mentoring/counseling employees

Decision Making Skills, Proactive

Employee Relations/Engagement/Welfare Activities/ Rewards & Recognition

Performance Management/Evaluation

Employee Retention & Attrition Management

Leave and Attendance Management

Correspondence Preparation

HR Data & Staff Management- Be the point of contact for all HR related issues

Professional Experience

Office Admin/Medical Receptionist Triangle Physiotherapy July’16 - Present & Billing Clerk

Office Administrator Shah Financial June’16 – July’16

Admin Assistant/Receptionist University of Toronto Faculty Association May’16 – June’ 16

Human Resources Generalist Ocwen Financial Corporation Jun ’12 – Jun’14

Human Resources & Admin Joyshree Powerol Mar ‘11 – Mar ‘12

HR Admin Analyst AXA Business Services Pvt. Ltd Jun ‘07 – Dec ‘08

Customer Service Associate WNS Global Services Pvt. Ltd Aug ‘05 – Mar ‘07

Technical Proficiency

MSC-IT Course Completed with distinction. Course comprised of MS Office (Excel, Word, PowerPoint, and Outlook)

Accomplishments

MBA “Gold Medalist”

Awarded Murty Prize for Excellence Certificate for securing 1st position in HR Management during 2009-2011

Received an award in successful completion of “Travelocity ACH Training” at WNS Global Services Private Limited in year Oct 2005 & “Travelocity Up skilling Training” in Aug 2006

Honored as “Role Model” in delivering excellent customer service and attained “Customer Delight” in year Oct 2005

Extended outstanding customer support in a professional manner and received Overseas customer appreciations at WNS Global Services Pvt. Ltd. for and excellent feedback received of Quality Customer Service

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