Customer Care Service
Resume:
Eric Swinty
**** ******** *** ** ****, TX *****
************@*****.***
Objective: To obtain a position within logistics field that allows for me to expand upon my current knowledge and experiences, focusing on administrative procedure(s), distribution, consultation and managerial duties.
Summary: Experienced multifunctional logistician with 3 years experience in the aviation industry. Expertise in receiving, ordering, and turn-in parts for helicopters. Strengths are attention to detail, organizing, and troubleshooting. Consistently recognized for hard work, adaptability, and self- motivation. Interested in expanding experience in the aviation supply industry. Areas of Expertise :
• Heavy Vehicle Military License
• Combat Lifesaver Certified
• Chain Supply procurement, logistics and transportation
•Customer Care/Service and consultation
• Cross Functional Communications
• Trouble Shooting
• Punctual
• Import/Export Administration
• Forklift rated for 10,000 LBS
• Effective inventory planning/control and material handling
• Safety & Regulatory Adherence
• Flexible in hours, travel and job duties/capabilities Adaptable
Experience:
Solider/Supply Technician : US ARMY Wheeler Army Airfield : Honolulu, HI November 2012 ~ Present
Effectively Process: Regular, High Priority and Special Orders
Demonstrate versatility and multi-tasking to ensure all needs, requests and expectations are exceeded
Motivate and supervise a team of 6 people to maintain consistent morale and a positive work environment
Entrusted with accountability for stockroom management, processing and storage of items within the same class/group
Parts receivable from various organizations, access and provide to allocated locations, and customers
Process returns for core value refunds, serving as liaison between manufactures and army/military personnel
Demonstrate a high level of technical and troubleshooting abilities in relation to supply/production control
Order/Receive and Maintain Supply
Off-loading items from vehicles, and processing invoices and receipts for distribution to storage or another organization(s), depot or distribution center Mechanic & Inventory Control : Jay’s Automotive : El Paso, TX July 2011 ~ November 2012
Customer care and service from initial inquiry/welcome to departure – assisting in reaching and exceeding all expectations the client may have needed
Proficient in interpreting repair manuals and instruction sheet(s)
Ability to work with advanced tools and equipment
Ensure all safety systems are in check before performing routine and anticipatory maintenance and repair of vehicles and equipment
Cleaned, maintained and ordered inventory/parts required for vehicles
Highly skilled in troubleshooting and repairing of gas, diesel and alternate fuel vehicles
Hands on experience in adjusting and replacing engines and other parts within automobiles
In depth knowledge of principles of internal combustion engines, tools and equipment used Continued …
Automotive Lubrication Technician : Lube n’ Go : El Paso, TX 2009 ~ 2011
Received Shipments and effectively organized inventory
Performed all lubrication procedures on diverse vehicles
In-depth understanding of the function of each part of vehicle(s)
Adept at automotive repair and maintenance
Offered hospitable guest services that generated the company repeat clients, exceeding all company expectations through quality service(s)
Gave accurate and detailed answers to customers
Checked customer’s car thoroughly and referred all required repairs to maintenance department
Operated/ maintained all lubrication tools ensuring proper working order Education/Certifications
High School Diploma
LMTV and HUMVEE Military License (EXP May2017)
Combat Lifesaver Certified (EXP OCT2016)
Successfully Completed Basic Combat Training/ Advanced Individual Training
.
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