Customer Service Representative

Adrian McDuffie

*** * ******* ** ********* GA ***96 **************@*****.*** 347-***-****

SUMMARY OF QUALIFICATIONS:

Self-starter with strong capability to complete duties and task accurately and resourcefully

Dedicated, loyal employee with diverse career background in Customer Service support

Proven ability to complete assigned projects on time while unsupervised or as an effective team member

Demonstrated ability to utilize available resources and follow through to completion

Possess strong work ethic with 100% dedication to assigned task

Work well with wide range of people and capable of learning new skills rapidly

PROFESSIONAL EXPERIENCE:

BLUMBERG EXCELSIOR TEMP, BROOKLYN, NY DEC. 2015 – MAY. 2016

Customer Service Representative

Responsible for addressing customer inquiries and inputting client’s information in IDA database.

Process customer orders arriving via telephone, fax, and email

Responsible for overlooking &verifying clients payments to match their invoices.

Check to ensure that appropriate changes were made to resolve customers' problems.

IMAGETECH OFFICE SUPPLIES, LONG ISLAND CITY, NY OCT. 2013 – NOV. 2015

Customer Service Representative

Provide assistance for customers with special billing requests.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Monitored and resolved clients dispute by tracking their orders by UPS, and FEDEX.

CABLEVISION, BROOKLYN, NY AUG. 2012 – SEP. 2013

Customer Service Sales Representative

Identified opportunities to market Cablevision’s vast suite of products and services

Assisted customers with all billing inquiries, disputes, payment and change service request

Solicited customers to offer promotional packages and offer upgrades on existing services

Responsible for inputting sales into IDA data base

TRIBAL MERCHANT SERVICES, NEW YORK, NY JAN. 2006 – AUG. 2012

Customer Service Representative/Telemarketer

Concentrated on driving market share by remaining focused on cold calling leads and converting prospects to customers.

Successfully expanded net new business relationships.

Contacted businesses and individuals via telephone and email to solicit sales for goods and services

EDUCATION:

New York State Department of Education, Albany, NY

General Equivalency Diploma

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