Customer Service Human Resource

SANDRA JONES

**** ****** *****, **********, ** **703, 662-***-****, *********@*****.***

OBJECTIVE

A position in Personnel or Human Resource Management which will require me to apply my business experience to assist the company in the accomplishment of its goals.

QUALIFICATIONS

Excellent problem solving skills

Good persuading skills

Capable for giving good solutions

Excellent communication skills

Good public relation skills

Strong leadership and organizational skills

Human empowerment

Training and human resource development

Employee relations

5/20/2012 TO 3/4/2016

JCPenney

Greenville, MS

HUMAN RESOURCE MANAGER

Examine the employee recruitment, compensation, employees' strategies, and regulatory fulfillment

Take care of worker wellness, safety, health and welfare of the organization.

To innovate business's policies on weekly, monthly or yearly basis.

Facilitate placement training and new-hire orientation; conducted all ongoing training providing comprehensive instruction on POS updates, customer service, diversity, and all HR issues.

Supports executives by the contracting and selection of outside training consultants and curriculums.

Carry out the operation of recruiting, plus staffing logistics.

Ensured compliance with all legal and corporate guidelines within the safety and Human Resource departments.

Assembled and maintained all personnel files.

Placed ads for open positions via internet and newspaper.

Monitored attendance and managed staffing levels to achieve sales/ service goals while controlling payroll expenses.

8/3/1999 TO 5/19/2012

JCPenney

Greenville, MS

DEPARTMENT SUPERVISOR

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Design and implemented customer satisfaction metrics.

Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Determined staff promotions and demotions, and terminated employees when necessary.

Fulfilled customer shipping needs using UPS and USPS methods.

Completed weekly schedules according to payroll policies.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Helped customers select products that best fit their personal needs.

Offered exceptional customer service to differentiate and promote the company brand.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

6/13/1994 TO 2/28/1998

Broadway Linen Services Inc.

Greenville, MS

LAUNDRY CARE SUPERVISOR

Organize linen carts for washing & drying.

Overseen various laundry projects as necessary.

Cleaned laundry equipment and work areas on a regular basis.

Maintain task records and time sheets for submission to HR Supervisor.

Assisted in training of new laundry staff regularly.

Performed all tasks in accordance with appropriate safety rules and regulations.

Prepare clean linen and textiles for shipping to different companies.

EDUCATION

MAY 20, 2012

Ultimate Medical Academy

Clearwater, FL

MEDICAL BILING AND CODING

REFERENCES

References are available upon request.

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