Management Microsoft Office
Resume:
JALAL YOUSAFZAI
*** ******* **** ****, ******, SK, S4S 4X7
**************@*******.***
SUMMARY OF QUALIFICATIONS
A Recent Graduate with a Business Administration Diploma and Three (3) years of intermittent work experience.
Effective communicator, skilled in presenting complex concepts in straightforward ways.
Experienced in time management, establishing priorities, and complying with deadlines.
Experienced in working with the Microsoft Office including MS Word, Excel and PowerPoint.
EDUCATION
University Of Regina
Business Administration Diploma Completed July 2016
Relevant Coursework
Business Communication
Accounting
Economics
Human Resource Management
Marketing
Consumer Behavior
Organizational Behavior
Business Management
Liberal Arts Certificate Completed April 2015
EXPERIENCE
Guest Services Representative - Holiday Inn & Suites, Regina, SK January 2016 – June 2016
Managed guest arrivals, including processing payments, noting requests, and issuing room keys.
Collaborated with maintenance, housekeeping and security to resolve requests and issues effectively.
Completed shift reports each day detailing reservations, check-in/check-outs, charges and any other information requested by management.
Answered telephones and provided information as requested.
Dispatcher - Capital Cabs, Regina, SK October 2014 – June 2016
Politely assisted customers via telephone.
Coordinated with cab drivers and ensured location is reached per scheduled time.
Provided feedback to management and resolved various customer and driver concerns.
Communicated through codes to keep the conversation to the minimum.
Trained new employees in cab dispatching processes.
Office Assistant – White sands Resort, Plamondon, Alberta (Summer 2015)
Received all incoming correspondence and routed to correct recipients.
Maintained office operations of supplies and equipment.
Identifying marketing events that the company should be involved in.
Performed all promotional activities including advertisements and liaising with others to maximize local business.
Maintained and organized office files while updating contact and mailing lists
Shift Supervisor - Robin Donuts/241 Pizza, Fort Qu’Appelle, SK March 2011 - September 2013
Greeted customers warmly, acknowledging regular clientele, and encouraging price saving promotions.
Followed all cash management and cash register policies and ensured proper cash management practices are followed by shift team.
Developed positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
Enabled new employees to become productive by providing them with training and support.
Resolved customer concerns while maintaining a calm attitude even during high volume times and challenging circumstances
Admin Support - Development Management Consultants, Pakistan June 2008 – August 2009
Responsible for receiving and distributing mail and other correspondence.
Scheduled and organized meetings and confirmed appointments.
Handled the tasks of maintaining files, manuals, file materials and other official documents.
Answering phone calls and resolved routine complaints.
Handled the tasks of taking down minutes of meetings and conferences.
Responsible for maintaining confidential documents and reports.
Completed other administrative tasks as assigned.
ACTIVITIES
Business Student Council, Member, URSA January 2014 – Present
Soccer Team, University of Regina 2013 – 2016
ADDITIONAL SKILLS
Team Player
Sound decision making skill
Good work ethic
Effective communication skills
Excellent analytical and problem solving skills
Effective time management skills
Willing to learn
REFERENCES
Available upon request
Contact this candidate