JALAL YOUSAFZAI

*** ******* **** ****, ******, SK, S4S 4X7

306-***-****

acwccy@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A Recent Graduate with a Business Administration Diploma and Three (3) years of intermittent work experience.

Effective communicator, skilled in presenting complex concepts in straightforward ways.

Experienced in time management, establishing priorities, and complying with deadlines.

Experienced in working with the Microsoft Office including MS Word, Excel and PowerPoint.

EDUCATION

University Of Regina

Business Administration Diploma Completed July 2016

Relevant Coursework

Business Communication

Accounting

Economics

Human Resource Management

Marketing

Consumer Behavior

Organizational Behavior

Business Management

Liberal Arts Certificate Completed April 2015

EXPERIENCE

Guest Services Representative - Holiday Inn & Suites, Regina, SK January 2016 – June 2016

Managed guest arrivals, including processing payments, noting requests, and issuing room keys.

Collaborated with maintenance, housekeeping and security to resolve requests and issues effectively.

Completed shift reports each day detailing reservations, check-in/check-outs, charges and any other information requested by management.

Answered telephones and provided information as requested.

Dispatcher - Capital Cabs, Regina, SK October 2014 – June 2016

Politely assisted customers via telephone.

Coordinated with cab drivers and ensured location is reached per scheduled time.

Provided feedback to management and resolved various customer and driver concerns.

Communicated through codes to keep the conversation to the minimum.

Trained new employees in cab dispatching processes.

Office Assistant – White sands Resort, Plamondon, Alberta (Summer 2015)

Received all incoming correspondence and routed to correct recipients.

Maintained office operations of supplies and equipment.

Identifying marketing events that the company should be involved in.

Performed all promotional activities including advertisements and liaising with others to maximize local business.

Maintained and organized office files while updating contact and mailing lists

Shift Supervisor - Robin Donuts/241 Pizza, Fort Qu’Appelle, SK March 2011 - September 2013

Greeted customers warmly, acknowledging regular clientele, and encouraging price saving promotions.

Followed all cash management and cash register policies and ensured proper cash management practices are followed by shift team.

Developed positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

Enabled new employees to become productive by providing them with training and support.

Resolved customer concerns while maintaining a calm attitude even during high volume times and challenging circumstances

Admin Support - Development Management Consultants, Pakistan June 2008 – August 2009

Responsible for receiving and distributing mail and other correspondence.

Scheduled and organized meetings and confirmed appointments.

Handled the tasks of maintaining files, manuals, file materials and other official documents.

Answering phone calls and resolved routine complaints.

Handled the tasks of taking down minutes of meetings and conferences.

Responsible for maintaining confidential documents and reports.

Completed other administrative tasks as assigned.

ACTIVITIES

Business Student Council, Member, URSA January 2014 – Present

Soccer Team, University of Regina 2013 – 2016

ADDITIONAL SKILLS

Team Player

Sound decision making skill

Good work ethic

Effective communication skills

Excellent analytical and problem solving skills

Effective time management skills

Willing to learn

REFERENCES

Available upon request

Contact this candidate