Customer Service Air Force

Education

Enrolled at Bowie State University, Pursuing a Bachelor’s of Science in Nursing

Enrolled in the community college of the air force, enlisted munitions system specialist

Skills and Certifications

Effective leadership/administrative/customer service skills

Advanced analytical and research skills

Proficient in Microsoft suite (PowerPoint, Excel, Microsoft word/Perfect, outlook, etc.)

Advanced in Creative writing skills

Receiving a security clearance from the Air Force National Guard

Professional Experience

United States Air National Guard June 2016-Current

Airman 1st Class – Munitions Systems Specialist

Kids Come First May 2016-Current

Teacher Assistant

Planning and implementing developmentally appropriate classroom curriculum and in all aspects of the daily management of the program, including compliance with the safety and health standards established by the government of the District of Columbia.

Foster each child's self-confidence, learning, and growth. Nurture and encourage children through positive communication.

Maintain health compliance in accordance with licensing standards and employee policies, including the ability to interact fully with all students, lifting, holding, and attending to them as needed at all times.

Develop schedules and activities to include reviewing and providing input into schedules and activity plans

Enforce that program plans and activities incorporate the observed needs of the individual children/youth

Secure supplies, equipment, and inventory

Provide parents with written feedback of participating youth’s progress

Participate in conferences with parents and employees

Party Boyz Entertainment January 2015-Feb 2016

Party Promoter

Create advertisements in order to attract and build clientele

Ensure proper information is distributed to each individual client

Teamwork approach to success by working with other promoters to sold out events

Coordinate executive meetings and company events

Process incoming and outgoing emails for the company

Respond to emails and voicemails

Answer all incoming calls and handles callers inquiries in a professional manor

Attend meetings upon company request

Book appointments in departments online calendar

Greets, assists and directs guests/visitors and the general public

Event liaison

Burger King November 2014-January 2015

Team Member Cashier

Successfully performed financial transactions by accurately receiving funds for Burger King products

Stocked and organized supplies

Cleaned and organized public areas

The Beauty Bar May 2014 –September 2014

Sales Associate/Make-Up Artist

Successfully increased business by recruiting new customers to try oil scents and makeovers

Increased personal profits over a four month period by closing more sales on products

Demonstrated dedication by consistently opening and closing the kiosk

Managed kiosk operations while owner was off site

Expressed creativity and personalization by doing one-on-one make-up artistry on customers

Conduct administrative duties for executive management personnel

Maintain the organization and cleanliness of the establishment

Document inventory and notify the CEO of product that needs to be replenished

Prepare time sheets

Taco Bell/KFC April 2013 –February 2014

Team Member/Cashier

Responsible for stocking and organizing supplies

Trained new employees on policies and procedures of organization

Communicated with team members to ensure order accuracy while packing food orders

Customers reported positive feedback during interactions citing good customer service

Supported a comfortable dining experience by ensuring organization and cleanliness of dining room

Boys & Girls Club, Silver Spring Branch June 2012 – August 2012

Counselor in Training (CIT)

Supervised groups of children during after school sessions and camps

Ensured the safety of the campers by keeping them together, properly dressed, and free from conflict

Successfully planned activities where campers can learned, worked as a team, and made friends

Supported the Boys and Girls Club by being available and volunteering beyond scheduled work hours

Sustained a jovial environment for the participants by being available for conflict resolution, friendship, and guidance

Prepare, arrange and maintain files

Ensure compliance with law, policies, and regulations

Provide support to executive command personnel

Keep accurate records in individual youth’s files

Review files to ensure they are kept up to date

Accommodate guests by providing them with anything they may need to affectively interact with the children

Sligo Middle School September 2009 – June 2010

Teacher’s Assistant

Facilitated learning by helping special needs students understand content during class work time

Patiently explained activities to the special needs students

Ensured forward movement by motivating and supervising the students during computer time

Interacted with special needs students to foster positive morale and uplift their mood

Implement activities and special events that meet the physical, social, emotional and cognitive needs of the children and youth

Set up display and bulletin boards

Glen Haven Elementary School June 2009 – September 2009

Teacher’s Assistant

Assist in supervising a summer school class of 2nd graders

Facilitated activities in learning by assembling and issuing assignments to students

Provided support to students who needed extra help

Completed classroom jobs that the teacher requested relief from

Ensured students received meals and bathroom breaks in a safe and fair manor

Provides administrative support to the head teacher

Organize and update student files and request any missing information

Develop and maintain a resource file of organizations and contacts that provide relevant services for students and parents

Receive and direct visitors

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