Customer Service Information

Verna M Bruns

Telephone: 509-***-****

Alternate: 509-***-****

Email: *********@*****.***

SKILLS AND ABILITIES

I am a People-Person. I enjoy working with others & building strong relationships.

I have over 20years experience in Customer Service- including multi-line telephone skills.

I have a good memory for names, faces & numbers- which helps maintain good relations.

I've worked extensively with Microsoft Outlook & learn very quickly on any computer program.

I also have experience training others in office policies, protocols & computer programs.

I am familiar with privacy & confidentiality laws and policies from my 19+years in healthcare.

I have extensive experience handling sensitive information in a discreet & confidential manner.

I have over 19years experience with scheduling appointments and meetings.

I am experienced in insurance-coding, billing, co-payment collection, referrals & authorizations.

I have 23years experience in billing, money-handling, account balancing and purchase orders.

I enjoy information-processing and am a VERY detail-oriented person.

I'm not afraid to ask if I don't understand something.

I value knowledge and love learning, utilizing & sharing information in any capacity.

I am Honest, Loyal, Conscientious, Respectful & Friendly.

EDUCATION

Big Bend Community College, 1989 to 1991

Major/Subjects Studied: Language, Arts, Computer Science, Literature, Science & History

Degree Earned: Associate in Arts & Science, 1991

WORK EXPERIENCE

Confluence Health/ Wenatchee Valley Hospital

Moses Lake, WA

From 4/1996 To 8/2015

Job Title: Medical Receptionist

Job Duties: Customer service & phone interaction skills with patients, doctors, medical staff and various medical facilities. Appointment scheduling. Billing & co-payment collection. Insurance billing, coding, referrals & authorizations. Identifying & meeting needs & concerns of patients and staff. Organizing & relaying information for patients & staff. Ability to determine what circumstances/needs took importance based on department protocols. Familiarity with HIPAA, confidentiality laws and L&I protocols. Collection of confidential health information by federal standards. Regular maintenance of doctor schedules- including availability for office/clinical hours, meetings, time off and emergent situations that required last-minute changes. Meeting needs of doctor scheduling- and rescheduling- demands. Also monitoring monthly calendars for each provider- to reflect time available & unavailable- including On-call schedules- and changes to surgery schedules- as well as staff members for each month. This included sharing absentee/replacement-staff information with others for phone call/triage purposes.

Taco Time

Moses Lake, WA

From 8/1992 To 11/1996

Job Title: Cashier & Food Preparer

Job Duties: Customer service, confirming meal orders, collecting money, balancing a cash register, preparing food, and helping clean and/or prepare the restaurant facilities every day in accordance with Health Department standards.

R.L. Polk & Associates

Moses Lake, WA

From 2/1992 To 4/1992

Job Title: Enumerator

Job Duties: Temporary position that required traveling to different areas of the community to collect information for national statistical purposes. This involved becoming familiar with different residential districts and seeking information door to door. I was exposed to many personality types while confirming & updating household statistical information for accuracy. I had to occasionally rely on Spanish language skills I'd picked up in school to try & determine demographic information. It was a valuable learning experience.

Big Bend Community College

Moses Lake, WA

From 10/1990 To 3/1991

Job Title: Foreign Language Lab Assistant

Job Duties: Tutor & assistant to the Spanish Language Professor, including grading Spanish grammar & vocabulary papers and occasional one-on-one tutoring sessions with students who were struggling with particular learning issues. I'm a people person, so this was a very rewarding experience to enhance my knowledge learned at the college and be able to share it with others in a beneficial manner.

Motel 6

Moses Lake, WA

From 6/1990 To 11/1990

Job Title: Housekeeper

Job Duties: Responsible for monitoring inventory & providing items needed to clean, maintain & furnish guest rooms. Cleaned rooms & sanitized each area, as well as changing & providing fresh linens in bedroom & bathroom areas to maintain a clean & neat appearance for each accommodation in a timely & friendly manner.

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