Administrative Assistant Customer Service
Resume:
Susan Dvorin
Richmond Heights, OH 44143
********@***.***
Summary:
Experienced administrative assistant with a strong customer service and leadership background. Knowledge of working with Windows based software and Microsoft office suite. Excellent business to business skill and recently healthcare administration training.
Core Strengths:
Medical Terminology
Data Entry
ICD-10-CM and ICD-10-PCS
Microsoft Office (Word, PowerPoint, Excel)
Management
Training
Education:
Bachelor of Science in Health Care Administration July 26, 2016
Relevant Course Work:
Leadership and Ethics in Healthcare
Medical Coding and Insurance
Medical Office Applications
Health Care Policy and Economics
Medical Records Management
Medical Office Management
Informational Technology and Systems for Healthcare
Management of Information Systems
Finance for Health Care
Principal of Health and Wellness
Academic Projects:
Coordinated with team of 6 to investigate established medical diagnosis and procedural cording systems; compared nomenclature and classification systems, learned basic coding principles and examined coding guidelines for statistical and reimbursement purposes.
Professional Experience:
Burger King Mayfield Heights OH
Assistant Manager 2016 to present
Supervise all kitchen and money handling procedure
McDonald’s Corporation University Heights OH
Shift Manager 2013- 2016
Opening manager, money handling procedure, counting money and deposits
Supervise kitchen activities to ensure quality of food Customer service
Supervise team members in order to ensure quality of service
Investigate and resolve complaints akin to food service and quality
Laurice Skin Care Pepper Pike, OH
Administrative Assistant 2012-2014
Susan Dvorin
Pg 2
Answered multiline phone system and scheduled appointments
Worked with non-profit organizations in regards to their fund raising events
Inventory control
Dworken & Bernstein Painesville OH
Research Analyst 2010-2011
Researched legal documents and maintained legal spreadsheets
Streamlined and documented procedures for work order processing
Improved completion rate of paperwork from 5 to 3 days
Purchased inventory, scheduled appointments, and dispatched work orders
Maintained executive calendar and assisted with event planning
Answered multi line telephone system and routed calls to the appropriate person
Confidential research for Class Action Suit
Avada Hearing and Audiology Euclid, OH
Administrative/Inside Sales 2009-2010
Client services,
scheduled appointments
inventory control,
data entry of order
Chapman Law Firm Cleveland,
Administrative Assistant 2007-2008
Read inspection reports on foreclosed properties
Coordinated with to the proper companies to make necessary repairs and followed up to make sure they were done properly
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