Susan Dvorin

*** ******** ****

Richmond Heights, OH 44143

216-***-****

acwcaq@r.postjobfree.com

Summary:

Experienced administrative assistant with a strong customer service and leadership background. Knowledge of working with Windows based software and Microsoft office suite. Excellent business to business skill and recently healthcare administration training.

Core Strengths:

Medical Terminology

Data Entry

ICD-10-CM and ICD-10-PCS

Microsoft Office (Word, PowerPoint, Excel)

Management

Training

Education:

Bachelor of Science in Health Care Administration July 26, 2016

Relevant Course Work:

Leadership and Ethics in Healthcare

Medical Coding and Insurance

Medical Office Applications

Health Care Policy and Economics

Medical Records Management

Medical Office Management

Informational Technology and Systems for Healthcare

Management of Information Systems

Finance for Health Care

Principal of Health and Wellness

Academic Projects:

Coordinated with team of 6 to investigate established medical diagnosis and procedural cording systems; compared nomenclature and classification systems, learned basic coding principles and examined coding guidelines for statistical and reimbursement purposes.

Professional Experience:

Burger King Mayfield Heights OH

Assistant Manager 2016 to present

Supervise all kitchen and money handling procedure

McDonald’s Corporation University Heights OH

Shift Manager 2013- 2016

Opening manager, money handling procedure, counting money and deposits

Supervise kitchen activities to ensure quality of food Customer service

Supervise team members in order to ensure quality of service

Investigate and resolve complaints akin to food service and quality

Laurice Skin Care Pepper Pike, OH

Administrative Assistant 2012-2014

Susan Dvorin

Pg 2

Answered multiline phone system and scheduled appointments

Worked with non-profit organizations in regards to their fund raising events

Inventory control

Dworken & Bernstein Painesville OH

Research Analyst 2010-2011

Researched legal documents and maintained legal spreadsheets

Streamlined and documented procedures for work order processing

Improved completion rate of paperwork from 5 to 3 days

Purchased inventory, scheduled appointments, and dispatched work orders

Maintained executive calendar and assisted with event planning

Answered multi line telephone system and routed calls to the appropriate person

Confidential research for Class Action Suit

Avada Hearing and Audiology Euclid, OH

Administrative/Inside Sales 2009-2010

Client services,

scheduled appointments

inventory control,

data entry of order

Chapman Law Firm Cleveland,

Administrative Assistant 2007-2008

Read inspection reports on foreclosed properties

Coordinated with to the proper companies to make necessary repairs and followed up to make sure they were done properly

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