Customer Service Manager
Resume:
Robert Magtibay
**** *********** ******, *********, **. 94565
***************@*****.***
STRATEGIC SOURCING / PROCUREMENT / FACILITIES
A highly talented and dedicated professional manager, with twenty years of progressively responsible experience in all aspects of procurement, facilities and operations. Adept at fostering positive relationships and effectively managing complex issues. Dedicated, approachable, trusted, honest, reliable, disciplined, mature and diligent.
EMPLOYMENT BACKGROUND
University of California, Berkeley - Berkeley, CA 2011 – Present
The Space Sciences Laboratory (SSL) at Berkeley was initiated in 1958 by a committee of the faculty who recognized that the new technology of rockets and satellites opened new realms of investigation and research to the physical, biological, and engineering sciences. It is now world renowned for its scientific instrumentation, technology discoveries and Nobel Laureates.
Procurement Supervisor – Space Sciences Laboratory
Responsible for the purchase of components, subcontracted assemblies and equipment required for the development of Scientific Instrumentation used on NASA Satellite Missions such as HESSI, THEMIS, MAVEN, DESI, SWEAP, NUSTAR, NCT, SPP.
Annual spend of 50 to 100 million (including indirect spend).
Strategic sourcing the implementation of new supply structure.
Negotiating contracts with vendors and analyzing best pricing to improve standard cost goals and savings.
Responsible for the logistics of all instrumentation ready to ship for test flights and final launches to various locations domestic and international.
Created and implemented streamline procedures for purchasing department and credit card reconciling.
Responsible for preparing monthly reports as requested by management.
Engaged in complex purchasing assignments where analysis of data requires a review of multiple purchasing options.
Process order requests, obtain RFQ and generate requisition and purchase order.
Evaluate, monitor and resolve any issues in regards to MRP.
Responsible for obtaining MRO materials and services required for facilities, engineering and service requisitions.
Submission of contract bids and response to competing vendors.
Evaluate sole source justifications for appropriateness, when applicable.
Document interpretations of processes, policies, and procedures for edification of customers and suppliers.
Evaluate and monitor supplier reliability to assure best quality at best value.
Resolve receiving discrepancies, invoice discrepancies. Interfaced closely with accounting department on any issues regarding purchases.
Consistent communication with SSL offsite requesters (collaborating research units) to ensure customer service, delivery and satisfaction.
Experienced in U.C. Berkeley Financial System (BearBuy, BFS, BAIRS).
Following departmental compliance, procurement policy and procedures, ensuring minimize risk to U.C. Berkeley / Space Sciences Laboratory,
University of California, Berkeley - Berkeley, CA 2007 - 2010
Astrophysics Department at UC Berkeley is one of the foremost research centers in the world. Theorists study the interstellar medium, star formation, radio pulsars, neutron stars, galaxy formation and cosmology.
Procurement / Facility Manager - Astrophysics Department
Directly managing the procurement, negotiation and delivery of maintenance, repair and operating supplies/services (MRO).
Evaluate, monitor and resole any issues with MRP (materials requirement planning) for future projects in scientific research.
Reported to the Department Chair, Director of (RAL) and Executive Officer for purchasing, inventory and budget requests.
Negotiate vendor pricing (metrics), reviewing contract agreements. Created requisitions with the attention to detail for technical and specific instructions (Schematics, Blue Prints, etc…)
Review and evaluate requisitions, confirm funding approval, coordinate orders
Process order requests, obtain price quotes, requisitions and Purchase Orders.
Maintain vendor and supplier accounts and database updates
Assist with account management questions, working closely with accounting department for any questions or problems.
Support department with contract and proposal (RFP, Grants, etc) administration/ document coordination
Long-range planning, organization, coordination, oversight and/or performing of multiple operational activities and services for Campbell Hall and specific areas of Evans Hall, including space planning, general preventive, custodial and corrective maintenance, call center triage and tracking of repair services, move planning and coordination, security and keys, conference rooms and other meeting resources, phones, development of procedures, policies and communications related to infrastructure and safety.
Coordinate, monitor and track all maintenance, custodial, grounds, and other service requests of Physical Plant Campus Services as well as other outside vendors or organizations for assigned facilities, including tracking completion of maintenance work and the ongoing status of individual service requests. Serve as primary contact between all occupants in the building including faculty, staff scientists, grad students, post docs and staff for repairs, preventive, deferred and custodial maintenance. Diagnose complaints, through visual observation, and the use of built drawings. Act as liaison between Physical Plant Campus Services (PPCS) and assigned department(s), including requests for facility services between PPCS and departments or unit in assigned area(s).
Interfaced with upper management to coordinate and manage capital improvement and actively participated on committees and/or meetings concerning capital improvements to departmental facilities. Specifically the planning of New Campbell Hall. Working with onsite contractors and other vendors to coordinate work schedules, facilitate emergency access, and track progress of work. Procuring supplies, conducted bid proposals and supervised small-scale department renovation projects. Manage the process of large scale moves, as well as ongoing space adjustments for new faculty hires.
Serve as "Department Access Key Controller" as defined by the UCPD Campus Access Control Policy, maintaining accurate records of all access control activities, ensuring appropriate authority prior to issuing keys and or electronic card key access.
Participated in annual BC and EH&S meetings. Where specialist and representatives of labs and campus emergency services personnel come together to define, implement, train and execute emergency preparedness, including response to critical equipment failure, fire, flood, earthquake, hazardous materials spills, power failures, demonstrations and disruptions. Available on rotating basis to be respond 24 hours/day to calls from management or building occupants.
Alternative Business Solutions - San Leandro, CA 2003 - 2007
A professional healthcare service company that processes insurance claims, patient billing, physician billing and month end reporting.
Administrative Manager
Successfully worked directly with the CEO and COO to plan and organize agency functions, overseeing and managed scheduled meetings between management and clients.
Provided support to other departments including procurement, hiring, training, managing, developing client relations and customer service.
Cultivated, developed and maintained strong client relations through continuous contact and follow through.
DCL Customhouse Broker - Oakland, CA 2001 - 2003
DCL arranges freight and cargo shipments for importers and exporters.
Account Executive
Trusted to manage a high volume of customer accounts in fast paced environment, expediting import and/export shipments from around the world. Ensuring that all logistical bases are covered with freight forwarders for delivery and customer service satisfaction.
Filing appropriate documents with U.S. Customs, U.S.D.A. and F.D.A., at marine, air, and rail terminals throughout the U.S.
Mediacopy Inc. - San Leandro, CA 1998 - 2001
Mediacopy specializes in manufactured Videotape and DVD reproduction services for movie studios such as Universal, Paramount and Tri Star. Supplying Walmart, Blockbuster and Targets multiple retail locations with finished product ready for sale.
Purchasing Specialist
Efficiently operated a $30M annual budget, responsible for the procurement and delivery of (MRO) Maintenance, Repair and Operating Supplies and Services. Diligently managed 30 Union employees, regarding manufacturing and logistics.
Generated daily reports for V.P. of Purchasing to forecast future orders (MRP) Material Requirements Planning, negotiated pricing of materials to company budget.
Responsible for deadlines for release date of multiple movie titles and corporate videos.
Collaborate with cross-functional departments. Duties include hiring, training, managing, developing client relations and customer service.
Price Costco Depot - Tracy, CA 1990 - 1998
The Costco Company’s depots receive container-based shipments from manufacturers and reallocate these goods for shipment to its individual warehouses, generally in less than 24 hours.
Supervisor, Inventory Auditor
Directly reported to the Depot Manager, constantly interviewed, hired, trained and supervised 12 employees
Consistently generated multiple reports for management, forecasted daily, weekly and monthly progress, balanced merchandise received to manifested counts to ensure proper quantities.
Ensured safety and efficiency of merchandise shipments throughout California and Nevada. Frequently interfaced and partnered with inner fleet and outside carriers regarding bill of lading.
Education
U.C. Berkeley Extension / Chabot College - Hayward, CA
Licenses/Achievements
Certificate of Completion in Communication Electronics
U.C. Berkeley Spot (Achievement Award), 2008, 2009 and 2016 / California State Licensed Series 6, 63
2nd Degree Black Belt Instructor in the Martial Arts
Computer Skills
Microsoft Office: Word, Excel, Outlook / ERP Systems: Oracle / People Soft, BearBuy, SAP, QB Enterprise, APICS, Financial Systems: BFS, BAIRS, QB
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