Administrative Assistant Customer Service

MIESHA JONES

**** **** ****** **., ***. D, Raleigh, NC 27606

(H) 919-***-**** *(C) 240-***-**** * ***********@*****.***

Professional Summary

Friendly and enthusiastic administrator, with 17 years of specialization in office management. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Customer and Personal Service Clerical

Administration and Management Active Learning

Coordination Learning Strategies

Critical Thinking Education and Training

Experience

Facility Manager 01/2012 to Present

Standard Parking – Arlington, VA

Monitor the revenue activity of the facility. Train staff members. Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. Coordinate front-office activities, and resolve problems. Prepare required paperwork pertaining to departmental functions. Ensure proper parking, security, cash control and customer service techniques are being followed by all employees. Supervise cashier relations with clients, and the quality of work for all employees. Monitor maintenance of the facility, office audits of daily cashier reports and all damage claims. Handle general accounting duties.

Package Handler 09/2010 to 12/2010

Fed-Ex – Landover, MD

Attach identifying tags to containers or mark them with identifying information. Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment. Sort cargo before loading and unloading. Pack containers and re-pack damaged containers. Guide loads being lifted to prevent swinging. Stack cargo in locations such as transit sheds or in holds of ships as directed, using pallets or cargo boards. Scan and organize packages.

Administrative Assistant 10/2007 to 09/2009

Versatile Travel – Washington, DC

Mail, fax, or arrange for delivery of correspondence to clients. Receive and place telephone calls. Organize and maintain documents, and files. Schedule and make appointments. Make photocopies of correspondence, documents, and other printed matter. Prepare and distribute invoices to bill clients or pay account expenses. Draft and type office memos.

Receptionist 07/2007 to 10/2007

One Source Temp Agency – Raleigh, NC

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. File and maintain records. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence, travel vouchers, or other documents.

Optometrist Assistant 04/2006 to 12/2006

Special Eyes – Temple Hills, MD

Record patients' medical history, vital statistics, or information such as test results in medical records. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Interview patients to obtain medical information and measure their vital signs, weight, and height. Show patients to examination rooms and prepare them for the physician. Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients. Inventory and order medical, or office supplies or equipment. Schedule appointments for patients. Greet and log in patients arriving at office or clinic. Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

Medical Billing/Intake Specialist 02/2003 to 07/2005

Kolmac Clinic – Silver Spring, MD

Answer applicants' questions about benefits and claim procedures. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Keep records of assigned cases, and prepare required reports. Monitor the payments of benefits throughout the duration of a claim. Verify accuracy of billing data and revise any errors. Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered. Resolve discrepancies in accounting records.

Sr. Office Administrative Assistant 11/1999 to 11/2001

Recording Industry Association of America – Washington, DC

Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Coordinate conferences, meetings, or special events, such as luncheons. Prepared travel and expense reports.

Education

Standard University - Chicago, IL

Certificate: Facility Management

Career Blazers - Washington, DC

PC Specialist and Desktop Publishing

Harper's Ferry Job Corp – Harpers Ferry, WV

Clerical Business Specialist: Business

Cardozo Senior High - Washington, DC

High School Diploma: Diploma/Business

Jul 2012

May 1999

Dec 1998

Jul 1997

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