Sales Customer Service

Francine Fortin

Phone: 239-***-****

E-mail: *************@*****.***

Summary of Qualifications

Specializing in customer service with strong selling background of more than 15 years of experience in sales, management and distribution industries. I am recognized to be multi-task oriented with strong communication skills and ability to act quickly to resolve guest concerns. I'm appreciated for my loyalty, relationship, sense of responsibility and teamwork.

Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company. Presently looking for a customer services advisor position with a reputable company.

Nationality: Canadian

Languages: French (native) and English (fluent)

Professional Work Experience

September 2009 to March 2016 Fusion Service International in St-Maarten

Owner of a company offering various services (real estate, distribution, consulting, etc.)

Creating of concept for Fashion Accessories shop, supervision and sales in shop, as replacement owners.

Sales marketing for magazine

Import, diffusion and distribution; development, sale, coaching, organization and the tracking of a different network

Real estate; consulting and assistance to do research for rentals and sales in St-Maarten/St-Martin

Property Management for investing people

April 2011 to May 2015 FOREVER NEW (SWIMWEAR SHOP)

Forever New was working with brands Shan (women and men), Luli Fama, Aqua Di Lara, Aubade, Lidéa, Souris mini (Kid), Hom, Vogue, and more. Our target and our success were to help the women to be feminine, sexy at every age, every style and every size with our brand.

OWNER

Management

Purchase / Sales

Marketing

Events (Fashion shows)

January to December 2008 FIDUCIE DESJARDINS

The Desjardins Federation is committed to the service of banking. Their mission is to satisfy the needs of all the members of the cooperative. This commitment results in the realization of their business plans.

Director of Development of Collective Savings/Province of Québec

Managing business affairs between centers of financial enterprise and vice presidential regional offices.

Managing long-term economic funds targeting the objectives and long-term financial planning goals of businesses and their association.

Directing and improving sales by educating and improving the independence of partners with the aid of financial savings products of Desjardins.

Participating in the elaboration and communication activities of training regarding selling support tools relating to the needs of partners and their action plans.

Coaching in sales and negotiation as well as hosting or participating at sales, training, and informational meetings with clients.

Fulfilling and developing business partner needs by proposing tactical and promotional activities targeting an increase in revenues that would satisfy the client.

Establishing economic funds with the client; analyzing the situation and arriving at the targeted results.

Supporting the client with a choice of appropriate solutions as well as the identification of required strategies put into action.

Reaching targeted goals according to the predicted results and appropriate business models.

Evaluating the results regarding the pros and cons and the quality of service as well as adjusting the intervention plan as needed.

2003 – 2008 CENTRIA COMMERCE

This is an enterprise specializing in electronic commerce. Their principal field of activities: transactional and financial processes linking financial institutions, contractors as well as their suppliers.

Director of Sales/Province of Quebec for bank and constructor

Recruiting new clients

Developing new markets (banks, builders, suppliers, lenders and association)

Selling new products, financing and services

Training the administrative team with the new program

Training of manager and personnel of bank

Directing clients in daily business affairs

Evaluating the needs of clients as well as the follow-up after the sale

Handling all company public relations in the Québec region

Significant Goals

My public relations abilities with clients allowed me to bring credibility to the table. This is important for industries that did not have access to financial services and were ignored by lenders.

My dynamic personality allowed me to create relations with enough businesses to establish a business office in Québec.

Development in certain sectors created a need to establish five permanent establishments in four years in the region.

2001 – 2003 PRESTILUX

This is an enterprise specializing in the distribution of high-class perfume and skin cosmetics.

Director of Sales/Province of Québec

Maintaining existing clientele

Recruiting new clients

Training and coaching for the new products and treatments

Selling company products and services

Creating and developing company applications

Significant Goals

Developing eastern Quebec to the point of having its own regional office.

2000 – 2003 FÉDÉRATION DES POURVOYEURS DU QUÉBEC

This is a non-profit organization that brings groups together to provide shelter and activities in a natural setting to the general public.

.

Contracts/sponsorship search and sales advertising

Acquiring sponsors for different organizational activities

Developing partnership agreements between the groups for the organization

Maintaining existing customers

Selling advertising space for their organization magazine.

Significant Goals

The organization was developed by increasing revenues sources on a grand scale by involving all significant parties in the industry (suppliers, governments, members of the organization etc.)

1997 – 2000 OXYGÈNE COMMUNICATION ET MARKETING

This enterprise specializes in graphics, advertising and marketing.

Director of Sales and Development

Evaluating the needs of the clients as well as offering advice

Recruiting potential new clients and developing new markets

Maintaining existing customer

Selling the products and services of the enterprise

Handling public relations

Promoting company services in the business, political, and public arenas

Writing up orders and sub-contracting advertising

Significant Goals

Increase of the amount of customers by a whopping 200%

Increased national advertising volume of a specialty store

Supported and promoted advertising and packages for specialized magazines

Developed an order program for a yearly convention involving a national organization

1994 – 1997 AGENCE DE PLACEMENT HÉLÈNE ROY LTÉE

This is an enterprise that replaces different personnel at different levels at the Desjardins bank. They are exclusive with Desjardins bank.

Responsible for Development and Human Resources

Developed the territories of Quebec city, Chaudières Appalaches, Trois-Rivières and Sherbrooke

Maintained and developed the clientele

Negotiated agreements with the institutions for training programs

Supervised and managed a team of more than 50 employees that replaced resources in the Desjardins bank

Hired new personnel and evaluated their production

Coordinated and supported the intervention of resources to obtain results

Designed weekly schedules and compiled administrative hours including developing new services as well is planning training, evaluating and motivating employees.

Significant Goals

Contributed to the increase in enterprise business by 400% in three years

Structured the reorganization of the placement agency resulting in the opening of markets and office openings in Sherbrooke, Trois-Rivières, Beauce

Putting in place of the following procedures: work methods, operational procedures, plan to welcome new employees as well as follow-up training

Other Pertinent Experiences

1994 Fédération des Pourvoyeurs du Québec

Contractual publicist and information agent

1991 – 1993 Revenue Canada/Survey Canada

Office agent

1990 – 1991 Caisse Populaire de Aylmer

Teller and Casher

Training

Promotion, Sales and Training College Merici – Ste. Foy (Québec) 1994

Administrative Certificate University of Québec - Hull (Québec) 1992

Additional Training

Sales training Professional Training School 2006

Sales training Professional Training School 2003

English-Language Program University of New Brunswick 2002

English Conversation Multimedia Institute 2001

Internet Initiation Multihexa – Ste. Foy (Quebec) 2000

Time Management Priorité Plus - Quebec city (Quebec) 2000

Negotiation1 La petite université (Quebec city) 1999

English Conversation Algonquin College (Ottawa, Ontario) 1991-93

Contact this candidate