Customer Service Manager

Pamela Schnebly

***** ******** ****, ***** ******, MD 21722 301-***-**** **********@*****.***

Profile

Accomplished and dedicated a self-directed, detail-oriented and customer focused Property Manager/Activities Director offering 15+ years of dedicated experience. Outstanding customer service paired with proven interpersonal skills, and the ability to build long-term relationships with internal and external customers by establishing a high level of confidence and trust. Performs well in high-pressure, fast-paced environments while maintaining a positive attitude and pleasant demeanor.

CORE COMPETENCIES

Office and Organization Administration

Priority and Time Management

CPR/First Aide/AED Certified

Notary Public

Conflict Resolution

Records and Document Management

Excellent Administrative Skills

Customer Service Focus

CAREER PROGRESSION

Property Manager/Activities Director

Housing Authority of Washington County, Hagerstown, MD 2000 ~ 2016

Hired as a Verification Clerk and was promoted to Property Manager within two years. Proudly and enthusiastically served in the role as Property Manager for 15 years while completing 100% occupancy of 64 units in five months.

Managed six residential senior communities representing 300+ clients

Coordinated all aspects of property management, from the initial move-in interview to move-out accounts payable paperwork

Achieved four audits per year with no findings

Managed office assistant and security guards

Worked closely with maintenance staff to maintain high building standards

Collaborated with accountants and finance offer on invoicing and annual budgets

Served as President/Secretary of the tenant’s activity committee

Initiated educational and nutritional speakers, fashion shows, women’s tea parties, bus trips exercise, walking and gardening clubs

RELEVANT PROFESSIONAL EXPERIENCE

Office Assistant

Dairy One Milk Lab, Hagerstown, MD 1997 ~ 2000

Assisted with the day to day operations of the business, conducted data entry for orders and customers needs as well as serving as a lab technician when needed.

Business Owner

Crown Stone Farm, Clear Spring MD

Prepare all accounting and tax documentation for family’s 350-acre farm.

EDUCATION

Associate of Arts Degree Hagerstown Business College, Hagerstown MD

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