Customer Service Technical Support
Resume:
MELANIE JOAQUIN FLORES
Lot ** Block ** Golden Shower St. BF Homes Phase 3 Deparo, Caloocan City
***************@*****.***
I'm driven by passion. I believe that learning never stops. My high energy and quick learning style enable me to hit the ground and size up problems rapidly. My colleagues would tell you I'm a team player who maintains a positive attitude and outlook. I have the ability to stay focused in stressful situations and can be counted on when the going gets tough. I'm confident I would be a great addition to your team.
PERSONAL INFORMATION:
Age: 22 years old
Civil Status: Single
Place of Birth: Caloocan City
Birth Date: August 8 1993
Nationality: Filipino
Religion: Roman Catholic
EDUCATIONAL ATTAINMENT:
Tertiary: POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Bachelor in Business Teacher Education
Quezon City
2010-2014
Secondary: LA CONSOLACION COLLEGE NOVALICHES
Deparo, Caloocan City
2005 - 2009
Primary: LA CONSOLACION COLLEGE NOVALICHES
Deparo, Caloocan City
1996-2005
SKILLS AND STRENGTHS:
Willing to work in a fast pace manner.
Can cope up and adjust easily to work environment
Possesses Good Interpersonal and Communication skills and manages multi-tasking efficiently and effectively.
Has dedication for learning, high stress tolerance, and willing to be trained and render overtime.
Customer Service
Customer Satisfaction
Customer Support
Customer Experience
Technical Support
Educational Technology
Leadership Development
Travel Management
Leisure Travel
Business Process Improvement
WORK EXPERIENCES:
Process Associate at InterGlobe Technologies
June 2016 - Present (3 months)
I am a Corporate Travel Process Associate. I handle travel reservations business to business. I commonly speak with Singaporeans and Australians. With a knowledge in 3 GDS such as Sabre (native), Abacus and Amadeus. Trained to handle calls professionally.
Technical Support Specialist at TeleTech
October 2015 - April 2016 (7 months)
I handle a telecommunications account which offers services for television, phone, and internet connections. As a technical representative I make sure that technical issues reported by customers are resolved. I also give out options for them to experience better services.
Billing Specialist at UnitedHealth Group
June 2015 - September 2015 (4 months)
I am responsible for updating health insurance payments. I also answer different inquiries from new enrollment to payment methods.
Travel Specialist at Teleperformance
September 2014 - April 2015 (8 months)
I worked as a customer representative that handles flight reservations for leisure travelers. I also offer web assistance for those who have a hard time figuring out the airlines website. I handle new booking, cancellations, changes, ticketing, and other flight related issues.
CHARACTER REFERENCES:
Jennifer Belvis
Human Resource (Accenture)
Zyrah Grace Valenzuela
Teacher (NCBA)
Leticia Goyenechea
Accountant
I hereby claim that the above statements are true and accurate to the best of my knowledge and experience.
MELANIE JOAQUIN FLORES
Applicant
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