CIRRUCULUM VITAE OF
SHAUN GAVAZA nwaiwu
PERSONAL DETAILS
DATE OF BIRTH : August 23 1985
ID NUMBER : 850**********
MARITAL STATUS : Married
DEPENDANTS : Three
DRIVERS LICENCE : Code 10
COMPUTER LITERATE : Introduction to PCs, MS Word, MS Outlook & Outlook Express
: E-mail & Internet, Typing Skills
RELIGION : Christian
LANGUAGES SPOKEN : Tsonga
OTHER LANGUAGES : English, Zulu and N-Sotho
CRIMINAL RECORD : None
HEALTH : Excellent
CONTACT DETAILS
CELL NUMBER : 084*******
E-MAIL ADDRESS : **************@*****.***
HOME ADDRESS : no 11, 8th Street
Orange grove, Johannesburg
EDUCATIONAL QUALIFICATIONS
INISTITUTION
PERIOD
QUALIFICATIONS
Mary vale
2010
Grade 11
Corner stone
2006
Computer and Call Centre
Inbound-
-Telephone Etiquette
-Communication Skills
- Interview Techniques
-Inbound Call Management
-Basic and Advanced Customer Services
Outbound-
-Sales Training
-Cross Selling & Up Selling
- Debt Collecting
-Negotiation & Assertiveness Skills
-Questioning & Listening Skills
EMPLOYMENT HISTORY
COMPANY : HSBT market and event
POSITION : Personal Assistant to CEO
DUTIES : managing the director's diary
: Electronic and manual filling for the Company
: booking of transport and accommodation from Client
: Payment of reimbursement claims and substring
: Payment of office bills every month end
: Payments of trade accounts
: travel arrangements for customers
Duration : (2010-2011)
Company Name : julie nd andre
Position : domestic
Duties : mop, scrubbing, sweeping, polishing of floors, cleaning wall,windows and toilets
Putting toilet papers, empty waste bins inside and out side
Duration : 2015-2016 part times
Company : Shoppers news paper
Position : Sales manager
Duties : Invoicing and faxing
: updating the administrator's diary
: Approve the sales schedule
: Assisting Customers
: Taking Advert requests Telephonically
: Answering phone calls
Duration : 2013-2014 September
REFERENCE
HSBT : Albert 011-*******
Corner stone : Thabo 086-****-***
Julie and and andre : 084******* 084*******
Shoppers newspaper : William 011-***-****
PERSONAL ATRIBUTES
-Ability to work under pressure and handle challenging situations
-Ability to meet deadlines
- Adapt to changing conditions
-Service driven and people oriented
-The ability to lead and motivate when necessary
- Excellent communication and 'people' skills
-A strong commitment to customer service