Customer Service Management

M. RENEE LINDSAY

Cambridge, MA

617-***-**** (mobile) ********@***.***

AREAS OF EXPERIENCE

Customer Service, Logistics, Operations and Crisis Management

Staff Training, Supervision and ongoing Evaluation

Community Outreach and Program Management in culturally-diverse settings

Harm Reduction and other substance abuse Treatment Methodologies

24/7 Residential Care Program Management for children, teens, adults, elderly

Motivational Interviewing and Trauma-Informed Care Case Management

TECHNICAL SKILLS

Microsoft Word, Excel, and Outlook Relationship Building with Community Service Providers

HMIS and ETO software Preparing and Maintaining Annual Budgets

EMPLOYMENT HISTORY

Housing Opportunities Unlimited, Boston, MA 2015 – presentBFF

Relocation Coordinator

Manage in-house and external moving teams and interface with construction contractors and subcontractors and property management.

Community relations and liaison between all residents and stakeholders.

Casa Myrna Vasquez Boston, MA 2013-2014

Shelter Advocate

Assisted homeless pregnant-and-parenting-teens within domestic violence shelter.

Position interfaced with City of Boston Department of Neighborhood Development and Massachusetts Department of Children and Families.

Bridgewell, Inc. Lynnfield, MA 2008-2013

Program Director

Managed all logistics of group home staffing and client legal and medical care for 5 special-needs men.

Position interfaced with MA Department of Transitional Assistance, Department of Developmental Services and local Social Security Administration offices.

EDUCATION

Bachelor of Arts, Political Science Northeastern University, Boston, MA

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