Customer Service Sales

KIMBERLY GOOD

***** ** ***** ** #* Gresham, OR **030 503-***-**** *******@*******.***

Clerical

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an administrative assistant, sales associate, and telemarketer.

Excel in resolving customer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction.

Offer proficient computer skills in MS Office Suite and other applications/systems.

Key Skills

Office Support

Self-Motivated

Problem Solving Skills

Report & Document Preparation

Spreadsheet & Database Creation

Type 60 wpm

Records Management

Detail Oriented

Punctual

Experience

Xerox Company, Gresham, OR August 2014 to present Customer service representative

Answer inbound calls from customers in regards to service issues with their cell phones, mobile broadband devices, and tablets. Also help them in regards to activations of their devices and general questions they may have about bills, prices, promotions, and phones.

Also let customers know of special promotions they may be targeted for that may benefit them especially if it is a new phone and how it may help their service.

Olympic Security, Portland, OR

May 2013 to June 2013

Telemarketer

Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.

Perform secretarial/clerical duties involving the checking, follow-up, and recording of activity in the department within established procedures

Maintain call records

HBW Leads, Portland, OR

November 2012 to May 2013

Telemarketer

Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.

Perform secretarial/clerical duties involving the checking, follow-up, and recording of activity in the department within established procedures

Maintain call records

Securus Payments, Portland, OR

June 2011 to October 2011

Telemarketer

Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.

Perform secretarial/clerical duties involving the checking, follow-up, and recording of activity in the department within established procedures

Maintain call records

Education

Reynolds High School/Londer Learning Center, Portland, OR 2009

Portland Community College, Portland, OR 2009 - 2010

Everest College, Portland, OR 2010 - 2011

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