Manager Customer Service

Abdelnasser ”Sadat” A. Mostafa

**** ******* ***.

Iowa City, Iowa

(309) 826- 9834

*****.******@*****.***

Objective

To obtain a position where my knowledge and interest in the food industry can be utilized.

Qualifications

Overall Twenty years in management positions.

oExcellent guest relation skills.

oStrong verbal communication and employee development skills.

oBudgeting and P & L

NCR, Microsoft Word, Works, Excel for Inventory, and Invoices

oMarketing

Local store advertising with schools and businesses to develop and build sales.

Education

ServSafe Food Service Sanitation

oCertificate ID #12297894 EXP: 05/07/2020

Winona State University 1982- 1984

Experience

Buffalo Wild Wings- Operations General Manager Apr. 2015- Present

oIowa City, Iowa

Improve profitability through expense control and revenue management.

Work with various resources such as P & L management, Responsible Alcohol Service (RAS), Food and Hazard Analysis and Critical Control Points (HACCP), Operations Excellence (OPEX), Profit after Controllable Expenses (PACE), and Quality Service Cleanliness (QSC).

Collaborate and work with the General Manager, Front of House Manager, and Head of House Manager.

Works with other managers to deliver exceptional operational standards and objectives.

Recruit, hire, train, and retain team members throughout the year.

Builds a talented team by providing timely and constructive feedback to team members about performance, strengths, and goals.

Steak ‘n Shake - Manager Sept.2011-Apr. 2015

oAll Bloomington & Normal Locations, Illinois

Hire, train, coach, and inspire associates to deliver exceptional service, food quality, and environment to the guest.

Maintain strict compliance with health, safety, and security standards and procedures.

Order food and restaurant supplies and ensure proper storage and preparation in regards to the Food Safety Regulation.

Perform daily, weekly, period, and quarterly inventory.

Control food and labor costs through P & L Statement.

Verify cash and bank deposits.

Krispy Kreme Donuts- General Manager July 2008- Sept. 2011

oBloomington, Illinois

Built profit through strategic cost management and retail sales

Retail store was in and out of store and through fundraising opportunities. Fundraising was promoted throughout the community, especially among high school and college organizations.

P & L Labor and Food cost and inventory.

Controlled food and labor costs through careful management of inventory and waste control.

Bennigans- KM\AGM June 1995- July 2008

oNormal, Illinois

P & L Labor and Food cost and inventory.

Optimize profits by controlling food cost and production

Ensure satisfactory guest services and building new business in the community.

Networked through various vendors and organizations to build relationships and promote new customers.

Hiring and training new employees, evaluating old employees, and creating the Front of House schedule.

Daily line check to ensure freshly prepared food, cleanliness of restaurant, cash count, and opening/closing duties.

Contact this candidate