Customer Service Administrative Assistant

Janiece Mann

**** ******* **** 443-***-****

Jefferson, MD 21755 Portfolio: Janieceman.Wix.com/Janiece **********@*****.***

PHOTOGRAPHER & GRAPHIC DESIGNER

Accomplished professional possessing more than 20 years of experience in photography and 3 years in graphic design supporting print marketing initiatives. Highly skilled in turning descriptions and rough sketches into compelling visual imagery. Excels in supporting client marketing initiatives through creative product design, advertisements, and compelling photo illustrations. Experienced photographer with a keen attention to detail, and eye for color and composition. Focused on forging long-term client relations through providing exceptional service, project focus, and completion of all deliverables on schedule. A capable administrator proficient in performing diverse office support tasks in support of senior management. Technologically savvy with a thorough knowledge of Adobe Creative Suite and Microsoft Office applications.

Areas of Expertise

Digital & Still Photography

Illustrations & Print Design

Graphic Design

Attention to Detail

Cross Functional Collaboration

Professional Communications

Social Media

Electronic & Print Filing Systems

Creative Photography

Marketing & Event Promotion

Customer Service

Adobe Photoshop & Illustrator

Administrative Processes

Presentation & Training

Research

Professional Experience

Self Employed, Jefferson, MD 25hrs. per wk. 2/2014 – Present

Freelance Photographer and Graphic Designer

Design and create graphic designs, visual images, and illustrations on behalf of clients for projects related to product design, marketing initiatives, labels, and presentations.

In collaboration with clients develop design mock ups from verbal instructions and rough sketches.

Create professional photos for diverse marketing and historical projects.

Portfolio can be accessed at Janieceman.Wix.com/Janiece

Harpers Ferry National Park Service, Harpers Ferry, WV 5 hrs.per wk. 6/2010 – Present

Volunteer Photographer/Administrative Assistant called when needed

Photograph park artifacts and historical sites on behalf of the park service museum.

Create electronic and print filing systems to categorize photographs.

Designed spreadsheets in Microsoft Excel to track and identify artifacts through listing pertinent information regarding the items and their locations.

Tenelec, Inc., Frederick, MD 40 hrs.per wk. 6/2009 – 2/2010

Administrative Assistant/Customer Service

Provided administrative support to the firm’s President and executive leadership including maintaining project and executive calendars, scheduling travel, and managing correspondence.

Corresponded with developers to answer inquiries or arrange service to address customer service warranties and requests for maintenance.

Performed account receivables, billing, and remittance verification identifying and resolving any discrepancies.

Processed blueprints initiating a creative strategy which shortened the printing process.

Initiated bid process with clients through proposal preparation and incorporating blueprint information there by reducing the bid cycle.

Completed all required county permit applications and scheduled inspections.

Oversaw all purchasing and vendor relationships.

Designed companywide recycling brochure and presented for managerial review.

GTI Federal, Frederick, MD 35 hrs. per wk. 2/2009 – 5/2009

Customer Service/ Help Desk Support Specialist (Contract)

Answered phones and employed Excel to confirm confidential information on former and current employees.

Researched and confirmed information regarding sensitive materials ensuring security and confidentiality.

Performed administrative processes including project research, collating information, documentation, data entry, and managing correspondence.

City of Brunswick, Brunswick, MD 30 hrs. per wk. 5/2008 – 12/2008

Special Events Coordinator/Administrative Assistant (Contract)

Coordinated recreation projects including processing vendor applications, communicating with job applicants, and providing all applicable information.

Enhanced office functionality through optimizing layout and streamlining the filing, documentation, and customer flow procedures.

Employed talents in photography and creative design to craft compelling advertisements for event promotion, the city website and local events.

FSK Automotive, Frederick, MD 45 hrs. per wk. 3/2003 – 8/2007

Finance Manager

Initiated credit applications, ran credit reports, executed financial loans, and processed all credit card transactions and refunds.

Utilized the Reynolds and Reynolds application for processing all contracts and documentation for sales, monthly reserves, and warranties.

Forged long term customer relationships in a highly competitive marketplace driving incremental revenue of more than 20,000 on a monthly basis.

Recognized by management for contributions to bottom line.

Evaluated and executed all required DMV documentation including title applications, registrations, tags, and licenses for all final sales.

Facilitated training for support staff and salespeople in finance procedures, services, and providing excellent customer service.

Recognized for outstanding service based on feedback from customer surveys.

Assisted the General Manager with hiring process through reviewing resumes, interviewing, and evaluation before final employment decision.

Education

Associate of Arts in Media Communications

Frederick Community College, Frederick, MD

Professional Development

Graphic Design, Digital Photography, Web Design

Frederick Community College, Frederick, MD, 2013-2014

Software Proficiencies

Microsoft Office Applications: Word, Excel PowerPoint, Outlook

Adobe Creative Suite: Photoshop, Illustrator, InDesign

HTML, CSS, Windows, MAC

Awards & Distinctions

J. Rolfe Castleman Award for Excellence in Photography

Frederick Community College

Exhibit Presentation-House of Delegates

Maryland Art Education Association, Annapolis, MD

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