Office staff/Email Support
Resume:
IRA C. ADVINCULA
** * *** ***** ******** St. San Francisco Delmonte, Quezon City
************@*****.***
OBJECTIVE:
To secure a position in the organization that will require me to utilize my current area of expertise and at the same time serve the organization to the best of my ability.
WORK EXPERIENCE:
CONVERGYS CORPORATION
Convergys One Bldg., 6796 Ayala Ave
Legazpi Village, Makati, Metro Manila
Account: CISCO, SYSTEMS INC.
Designation: Customer Service Support
Inclusive date: May 5, 2014 – March 18, 2015
Responsibilities:
Responsible for quoting of Service Contracts
Outbound Calls
Email-support
Responsible for Cisco system’s technical issues
Responsible for computation of discounts and pricing of services
Provides client support services, sales and other customer relations services primarily through email communications
INTERNATIONAL MARKETING GROUP
INSURANCE BROKERS CORPORATION
3rd Floor King's Court Bldg. 1
2129 Chino Roces Ave. Makati City
Designation: MIS Staff
Inclusive date: September 2012- March 2014
Responsibilities:
Detailed review and audit of daily collection reports prepared by cashier from various offices of the Company;
Verifying qualifications of brokers or agents for promotions;
Verification of new business and subsequent payments for insurance, investment and membership transactions by checking forms and other documentations;
Encoding of transactions to Company's system and generating corresponding receipts;
Communicate with providers for reconciliation of transaction details;
Other task as may be assigned by the Supervisor and Manager from time to time;
ON-THE-JOB TRAINING:
BUREAU OF INTERNAL REVENUE
Revenue Region 7, Collection Division
Cor. Scout Santiago & Quezon Ave.,
April 11, 2011 - May 10, 2011
EDUCATION BACKGROUND:
College: Bachelor of Science in Information Technology
Sorsogon State College - Bulan Campus
Zone-8, Bulan, Sorsogon
June 2008 - March 2012
Secondary: Southern Luzon Institute
Zone-5, Bulan, Sorsogon
June 2004 - March 2008
QUALIFICATIONS:
Good communication and interpersonal skills
Customer-oriented
In-depth understanding of computers and software applications
Fast learner, hardworking, willing to explore new knowledge and technology
Able to work independently and under pressure
PERSONAL DETAILS:
Age: 22 years old
Civil Status: Single
Date of Birth: September 10, 1992
Birth Place: Bulan, Sorsogon
Religion: Roman Catholic
Provincial Address: E. Santos Sr. St., Zone-5, Bulan, Sorsogon
CHARACTER REFERENCES:
Ms. Alyssa Policarpio
CPA, Independent Practitioner
Mckinley Hills, Taguig City
Mobile No. 092********
Mr. Marben Cuanan
Examiner
Bureau of Internal Revenue
BUREAU OF INTERNAL REVENUE
Revenue Region 7, Collection Division
Cor. Scout Santiago & Quezon Ave.,
Mobile No. 091********
Contact this candidate