Manager Insurance
Resume:
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Bobby Graham
Bobby Graham
*********@***.***
Claims Management Professional
Summary
I am seeking an opportunity and challenge to expand my career with an organization seeking my skillset of insurance adjudication, project management, and business acumen.
Skills
Possess technical strengths in analyzing estimate and salvage data and severity drivers for improvement. Knowledgeable in and managed coverage, liability, total loss, salvage, and subrogation. Ability to lead multiple claims projects to fruition through clear communication with both the business and technical teams by focusing on the goals and open communication. Some of these projects include the centralization of appraisal, property damage, and total loss for consistent performance, and the rollout of Guidewire ClaimCenter. Process driven; constantly diagram and evaluates what and how tasks and routes are handled and looking for ways to streamline cycle-times, reduce indemnity, and improving loss adjustment expenses to positively impact the combined underwriting ratio. Planning and implementation of long term goals with incremental improvement check points; keeping the teams focused on the objective to reach the targeted check points versus being overwhelmed with the overall plan. Enjoy interacting with others and excel in collaborating with peers, superiors, and direct reports to achieve desired corporate objectives.
Professional History
Direct General Insurance, Dallas Texas 2014 – Present
Director of Material Damage
Lead all aspects of the appraisal team (field and desk staff, Photo, IA, and DRP), the Total Loss, Fire & Theft, and Salvage teams through analyzing reports and making necessary workflow adjustments and staffing allocation
oThrough centralization of Total Loss and workflow enhancements within the claims team, we were able to reduce our average total loss cycle time down 18 days and reduce the average aging salvage inventory by 100 days.
oWith workflow enhancements and collaboration with the adjusting teams, we were able to reduce our IA usage from 16% in 2015 to 8.5% in 2016 and maintain our average Total Cost of Repair against inflationary pressures to within <1% of 2015.
Lead ongoing and new projects to improve upon our competitive advantage by decreasing cycle times and improving estimate severity, Loss Ratio, and total cost of appraisal
oReinstated the salvage team and eliminated a title review third party vendor to provide quicker review of total loss paperwork and adjudication of total loss claims
oDue to lost mail and delays in transferring documents from one office to another, segregated the total loss mail into a separate mailroom where the salvage technicians are located.
oWorked in conjunction with our IT team to determine the business events required from CCC to match and enhance the current business needs of Direct General
oTo properly manage the total loss adjudication, developed task buckets of the claim life cycle and created Guidewire ClaimCenter fields which fed into the data warehouse for identifying ready to settle claims along with claims which needed further involvement to bring to settlement.
oEliminated a third party vendor reviewing and approving Independent Appraisal estimates and brought the reviews in-house. This eliminated additional Loss Adjustment Expenses while allowing a more thorough review of IA estimates and reducing the Total Cost of Repairs.
Obtained RFPs, negotiated contracts, and managed performance of vendors:
oMoved from IAA to Copart to enhance our salvage speed to sale with negotiated storage and pool fees
oTo enhance our usage of photo estimating and reducing Loss Adjustment Expenses, negotiated for expanded photos to accurately condition a total loss vehicle while reducing the cost of each assignment
Evaluate metrics and trending that impact appraisal severity in both estimated and paid (repairable and total loss) and salvage recovery
Monitor appraisal and adjuster productivity and closing ratios to ensure productivity against new incoming volume, budgeting, and CAT handling
Kemper /Unitrin Specialty Insurance, Dallas Texas 2007-2014
National Appraisal Manager
Managed all aspects of the appraisal team and implemented the photo estimating for both repairable and total loss vehicles via OnSource and Copart’s TLE process
Managed the property damage and total loss regional adjusters
Business Analyst for the Guidewire implementation and subject matter expert for FNOL, SIU, Reporting, and Appraisal
oWorking with the business teams, created business requirements and defining workflow diagrams to review with IT for a clear understanding of the business needs.
oCreated mockup screens for review between both the business and IT teams so that the vision was clear before coding began.
Managed CAT handling and field auditing
Valdosta Collision Center, Valdosta GA 2006-2007
Manager/Shop Owner
Manager/Owner and handled the day to day operation which included utilizing the shop management software to order parts, flag employee hours, and manage the vehicle workflow through the repair facility
Created DRP partnerships and solicited a working relationship with the local municipalities for contracted repairs of county vehicles
Gained in-depth knowledge of the collision repair industry with regard to workflow and productivity
GEICO Insurance, Orlando Florida 1995-2005
Field Appraisal Manager
Managed the operations of the central Florida appraisal teams for performance in estimatics over personal auto, motorcycle, property, low impact injury, and mechanical breakdown claims
Focused on data to improve upon appraisal severity and productivity
References available upon request
Education & Professional Development
Bachelor of Arts, Columbia College
ASE B6, ICAR, Chief Structural
CCC and Copart advisory board member
Licensed in TX, FL, LA, and SC
Proficient in MS Office Suite, Tableau, and Guidewire ClaimCenter
Exceptional References Available upon Request
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