Manager Project

Najam Khawaja

Springfield, VA *****

C: 201-***-**** *****.*******@*****.***

Business Analyst

Solution-focused professional leveraging strong analytical skills to transform raw data into critical business intelligence to drive operational decision-making. Solid history of revolutionizing key processes, sharply elevating efficiency for internal and external clients. Adaptable and progress-oriented, crafting SQL queries, diverse reports, and documentation. Demonstrated initiative and a s/rong work ethic, consistently earning progressively accountable promotions from initial hire as a Call Center Representative to a role requiring contact with Fortune 1000 clients.

Skillfully handled such initiatives as daily oversight of the fund valuation process, payroll file integration, and quarterly statement reconciliations.

Exhibited solid knowledge of defined contributions, defined benefit and health and welfare plans as well as fulfillment of government and plan requirements.

Fluent in Urdu, Hindi, and Punjabi.

Select Core Competencies

Project Management Process Enhancement & Procedure Implementation Efficiency Improvements

Requirements Analysis Research & Analysis Report Generation SQL Internal/External Client Relations

Code Creation/Programming Test Planning Unit Testing User Acceptance Testing (UAT) Gap Analysis

Offshore Team Leadership Client Acceptance Testing (CAT) Systems Integration Testing (SIT)

Professional Experience

Xerox Corp 2011-2016

Client Service Senior Analyst

Diagnosed workflow deficiencies of Fortune 1000 clients as part of business process analysis, assessing systems and devising recommendations to sharpen efficiency, capably functioning as a Project Manager. Collaborated with clients, relationship managers, and system programmers as part of cross-functional team contributions. Compiled business requirements, innovated solutions, defined technical specifications, and coordinated documents testing/requirements validation to implement automated and other improvements to processes.

Select Highlights:

Advanced solution deployment, coordinating test data creation, client interface testing, production/post-implementation fixes, and handoff to applicable teams.

Equipped internal and external customers with auditing, forecasting, and trending reports through the development and execution of DB2 and SQL queries used to retrieve and manipulate data.

Fine-tuned such processes as HR census, inbound/outbound payroll, custom reporting, and client work streams.

Engineered the replacement of target date fund across multiple plans, additionally adding a new fund and changing the name of an existing one.

Tapped for a 17-person elite project team of top performers, proficiently onboarding and loading new clients onto the Xerox platform and completing change order requests. Executed special projects for existing clients.

Created and tested codes, modifying as necessary to achieve the desired result. Remedied post-implementation issues, through problem diagnosis and the application of specific fixes.

Najam Khawaja

Page 2 C: 201-***-**** *****.*******@*****.***

Professional Experience

CONT…

Affiliated Computer Services 2002-2011

Benefits Analyst

Leveraged offshore resources to execute projects as the chief liaison between clients, fund managers, trustees, and service center staff. Wrote and executed DB2 and SQL queries for a proprietary system for use in reports for internal and external clients. Streamlined processes by producing and updating process flow documentation, special project tracking logs, administrative summaries, and standard operating procedures. Handled escalated issues as warranted from both internal staff and clients.

Select Highlights:

Administered daily fund valuation process, closely teaming with the fund manager to cement accuracy of trades, reconcile accounts, and confer with clients to report daily plan activity.

Liaised with multiple client teams from fund managers and trustees to service center staff and managements, capably addressing escalated issues as part of daily operations for Bank of America, American Financial Group, the state of Indiana, and Fortune 500/100 companies.

Completed a project for Northup Grumman, a client with 50K+ participants.

Directed payroll file integration, reconciliation/balancing, and development of quarterly statements. Processed year-end 5500s and managed non-discrimination testing to ensure client’s ERISA compliance.

Managed and rectified issues impacting the nightly valuation process, supervising and authorizing the work of offshore team. Helped analyze overall processes for potential delegation to offshore teams.

Leveraged in-depth knowledge of a proprietary system to proficiently extract and manipulate data for relay to client.

PriceWaterhouseCoopers 2000-2002

Case Specialist

Capitalized on an understanding of defined contribution, defined benefit and health and welfare plans, government mandates, and plan rules specific to PricewaterhouseCoopers employees.

Select Highlights:

Executed transactions related to participant benefits and coverage, updating participants’ logs and files.

Researched and helped resolve pending issues as a top performer in a call center.

Education/Awards

Bachelor of Science in Business Management

Rutgers University, New Jersey

ACS Above & Beyond Award

Mellon Premier Achievement Award, 2004

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