Project Manager Quality Assurance

David Tien, MBA

650-***-**** *********@*****.***

Proactive Project Manager with many years of progressive experience and expertise in Telecom/Software services. Leader in introducing systems methodologies and processes that streamline operations, increase revenues and profits, and achieve quality, production, and cost. Exceptional analytical problem-solving ability with excellent verbal and written communication skills. Cross-functional communications and interpersonal skills.

•Life Cycle Planning & Management

•Strategic Product Launches

•Domestic / International Outsourcing

•Innovative Strategy Development

•Vendor Management / Negotiation

•New Product Planning / Marketing

•Quality Assurance Control

•Cost Avoidance

•Project Ownership / Leadership

•Budget Management

Technical Skills: Cisco Certified Network Associate Curriculum for Routers and LAN Switches, TCP/IP, Ethernet, ATM, MPLS, Frame Relay, IP Routing, H.323, SIP, SS#7, Q.931, IP Streaming Media, VoIP

PROFESSIONAL EXPERIENCE

Project Manager, General Technology Connexion, Foster City, CA, 2010 – Present

•Assisted and created the complete business plan for a client in Taiwan.

•Assembled and translated the HACCP standard for the client.

•Manage the Taiwan’s local team to work with global merchant to establish the supply and purchasing agreement.

•Assisted the Taiwan’s local team to negotiate with property management company on the site selection.

Implementation Project Manager, Sprint Nextel, San Mateo, CA, 2004 – 2009

•Recruited to direct team in implementing customers’ new service requests, maintaining existing wire line services, including domestic and international ATM, Frame Relay, and MPLS (Multiprotocol Label Switching) services, aligning with business objectives.

•Created collaborative team environment with focus on quality, customer service, and cost-effectiveness.

•Developed project Plan timelines identifying applicable phases, tasks, resources and dates to drive all project schedules.

•Gathered all Functional and Technical requirements with applicable team resources to develop and document the Business Requirements for Technical project initiatives.

Technical Service Consultant, Sprint Nextel, San Mateo, CA

•Troubleshot, and performed cellular phone diagnostic for all walk-in customers at store location.

•Maintained service area, equipment, and repair process as per guidelines set forth via operations and the service leadership.

David Tien, MBA Page 2

Project Manager / Planner & Quality Assurance, Acteron Corporation, San Carlos, CA, 2004

•Managed and tracked all project milestones and metrics for evaluating schedule and quality conformance at all stages of project Life Cycle.

•Inspected raw materials, and managed multiple projects and tasks in a deadline-driven environment, completing projects on time and under budget.

•Drove successful implementation of Susceptor project by using JIT production principles involving forecasting, planning, production, customer certification, and final delivery.

•Generated diffuser project, encompassing multiple platforms that met customer’s global requirements.

Senior Quality Assurance Engineer, Clarent Corporation, Redwood City, CA, 2001

•Participated in Hammer testing technology training, ensuring continuous improvement of process initiatives.

•Reconstructed, and executed company’s Network Address Translation function test plan, resulting in delivery improvement.

•Worked with business and software development teams to help resolve data quality issues, and define strategies to improve data quality.

Software Engineer, Cisco System, San Jose, CA, 1998 – 2001

•Oversaw testing efforts for corporate customers, e.g., Level 3, and China Telecom, creating ongoing opportunities for process improvement.

•Led debit card application project for company, and its customers that generated a multi-million dollar worldwide business.

•Spearheaded redesign of VOIP settlement server regression project, increasing product’s testability by 100%, following initial TCL test result.

Staff Engineer, IBM/Siemens, Santa Clara, CA, 1988 – 1997

•Partnered with engineering group to execute, validate and perform end-to-end load, and performance testing for customers. Managed ISDN site for AT&T, MCI, Sprint, and Pac-Bell.

•Led 9757 project that involved integration of ISDN box with IBM, ROLM, and Siemens technologies, creating the first integrated ISDN product for company.

•Directed Application Connectivity Link project that entailed white box testing from start to finish.

Education:

Master of Business Administration in Global Management

University of Phoenix, San Francisco Campus, California

Bachelor of Science in Electronics Engineering

California State Polytechnic University, Pomona, California

Bachelor of Science in Marketing Management

California State Polytechnic University, Pomona, California

Contact this candidate