TONETTA REED

**** ********** **. #*

Cleveland, Ohio 44120

216-***-****

E-mail: acwby1@r.postjobfree.com

HIGHLIGHT OF SKILLS AND QUALIFICATIONS

. Customer Service Certification

. Hospitality/Event Planning experience

. Working knowledge of Microsoft Office, including Word, Excel, and

Power Point

. Takes pride in completing tasks in a timely manner

. Eager and willing to learn new skills

WORK EXPERIENCE

AARP Foundation/Cuyahoga Community College, Cleveland Ohio

2016 - Present

Program Assistant

Provides a full range of program support

. Preparation and monitoring of budgets as required

. Screens incoming calls and correspondence

. Assist in the data collection and preparation of program reports

. Assist with orientation and registration of students as needed

AARP Foundation/Cuyahoga Jobs and Family Services, Cleveland Ohio

2015 - 2016

Administrative Assistant

. Greet Clients

. Data Entry into the QuickBase (schedule and reschedule)

. Answer phones, retrieved voice messages and schedule clients for

orientations

. File and enter surveys into the Monkey Base

Grace Temple Church, Cleveland Ohio

2000 - 2015

Church Secretary

. Schedule appointments for the church

. Handled Correspondences

. Coordinated church conferences, workshops and special events

. Managed event calendar for the year

Volunteer Experiences

. American Heart Association/Greeter for Events, Cleveland, OH

. Arthritis Foundation/Greeter for Events, Cleveland, OH

. Care of Dialysis Center/Patient Representative, Cleveland, OH

EDUCATION/TRAINING

Certification, International Customer Service Association, Rockhurst

University Continuing Education

Center, Inc.

Certificate of Completion, Computer Studies, Council for Economic

Opportunities in Greater Cleveland,

Cleveland, OH

Cuyahoga Community College. Cleveland, OH

- Certificate of Completion, Hospitality/Event Planning

- Certificate of Completion, Medical Assisting

Contact this candidate