Customer Service Manager
Resume:
Ms Boitumelo Patricia Maila
*** ******** ******, *********, ****** 1818
Cell: 074-***-**** / 072-***-****
***.*****@*****.***
CAREER OBJECTIVES:
I have worked for companies doing administration for 4 years, namely Peter J Stuart, Vulture Fire Services and Silverstar Casino. I am extremely hardworking and committed to developing my skills in Marketing and Administration further with the aim of qualifying to be a Marketing Manager. I believe that my previous work experience and strong professionalism will be useful in the position that I am applying for.
EDUCATION HISTORY:
• 2005 Certificate in Call Centre and Computer Certificate
Subjects are: history & development of call centre, customer service, practical call centre training, handling of inbound & outbound calls, call management’
Computer studies: intro to MS Windows, Microsoft word & excel, PowerPoint, internet explorer.
• 2003 National senior certificate in matric
Subjects are: Accounting, Business Economics, Economics, Maths, Setswana, and English.
Certificates are available on request.
EMPLOYMENT HISTORY
January 2013 to February 2015
Promotion’s Host/ Admin at Silverstar casino
Duties include:
Compiling promotion’s concept documents.
Brief agencies on promotion creative.
Managing promotion’s temps and Mcee.
Making sure that all promotions communication is filtered to all relevant departments.
Take care of promotion’s mind & mood
Making sure promotion POS is flighted and de-flighted in time.
Responsible for draw paperwork.
Continuously giving up date on weekly draws and compiling post analysis.
Responsible for promotions orders and invoices as per company policies.
Take care of promotions stock and draw props
Did promotions status report, peak of the week and month end report.
Assisting in providing excellent customer service.
Assisted the Marketing department in
Conducted all administration functions for the marketing department including purchase requisitions, stationery orders and stock control.
Also taking ownership of duties allocated by Promotions, Communication and the Marketing managers and assist as requested.
February 2013 to August 2013
Mystery Shopper at Cash crusaders
Duties include:
Working with Operation managers when they go to stores to check if staff is following the company policy.
And customer service is applied all the time by the staff, and management.
September 2012 to November 2012
Sale and admin at Affirmative fire control
Duties include:
Sourcing out new clients, keeping ties with existing clients.
Typing, bookkeeping, filling and call management.
March 2011 to November 2011
Secretary for the CPF (COMMUNITY POLIING FORUM) Volunteering
Duties include:
Filling all relevant information when recruiting new patrollers and updating existing patrollers.
Organising cluster meetings for board members, drawing up the agenda and taking down minutes.
April 2010 to September 2010
Sales and admin at Vulture Fire
Duties include:
Sourcing out new clients, keeping ties with existing clients.
Typing, bookkeeping, filling and call management.
February 2010 to May 2010
Weekend switchboard operator for Peter J A Stuart
Duties include:
Transferring calls to different departments
Welcoming client and taking them to show rooms
Managing call, delivering mails.
October 2007 to April 2009
Till operator and sales assistant at Woolworths
Duties include:
Managing a till and planning how to increase sales.
Practicing customer service to customers all the time.
Assisting customers on the sales floor when they are shopping.
FUTURE ASPIRATION
Would love to grow my career and learn as much as I can in all work fields.
I have learned a lot in the department that I have worked in, and want to be able to do more and something new is always good with the direction I want to take in my career.
REFERENCE
Sanele Ntombela
Marketing manager at Silverstar Casino
Nandi Nonkwelo
Promotions manager at Silversar Casino
Mpho Mohlabane
Supervisor at Woolworth
Mrs E Ngcobo
Vulture fire
Portia Ledwaba
Statistic South Africa
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