Human Resources Manager

JEFFREY C. PIPER, SPHR 678-***-**** • E-mail: ********@***.***

SUMMARY: Over 20 years of human resources leadership experience in the areas of:

Compensation Benefits HR Information Systems

Employee & Labor Relations Contract Negotiation Performance Management

Recruitment & Staffing Training & Development Diversity

Emphasis in developing performance focused programs and initiatives that align with organizational goals and objectives.

EXPERIENCE:

2012 - City of Atlanta, Atlanta, Georgia

2016 Deputy Commissioner, Department of Human Resources

Lead a team of human resources business and technical partners supporting over 8,000 active employees, including Public Safety (Police, Fire & Corrections), Airport, Public Works and Transportation. As a thought leader, in close collaboration with executive leadership, continued the design, development, and delivery of strategic and innovative HR services and programs that optimized the City’s HR model. Accomplishments include:

Facilitated City-wide upgrades to timekeeping and Applicant Tracking System software.

Developed/augmented HR programs, policies and procedures, in partnership with insurance brokers and medical carriers to comply with Federal and Local regulations governing benefits administration under the Affordable care Act and Family Medical Leave.

Led the design and implementation of “e-Training portal” which provides Web and computer based learning opportunities and digital collaboration.

2007 - RYLA Teleservices, Atlanta, Georgia

2010 Director, Human Resources

Managed a team of 10 HR professionals in support of growing a multi-site organization with over 3,000 associates. Created strategic plans for talent acquisition and management, organizational development, compensation design (including base pay and benefits structures, bonus compensation, and short term incentive/recognition processes), employee relations, and HRIS upgrades. Accomplishments in this role included:

Development of an HRIS, Talent Acquisition, Compensation & Benefits Administration, Payroll and Employee Learning Infrastructure to support the addition of 2,500 new associates within a 12 month period.

Guided in-house management training programs that aligned with company strategy and initiatives across all departmental functions (e.g., MBO, performance appraisal, management training, talent acquisition & retention, etc.).

2002 - Independent Consultant, Atlanta, Georgia

2012 Provided clients and line management with tools and coaching on organizational design/modeling techniques to facilitate a more effective organization. Significant projects included:

Implemented change management process which included work redesign activities in support of project agreements, and achievement of strategic business objectives for corporate, heath-care and non-profit organizations.

Redesigned employee orientation process to ensure proper on-boarding of new hires. New modules included presentations on corporate objectives and values, outstanding customer service, effective benefits selection and use of programs.

Jeffrey C. Piper - 2

2000 - Paragon Solutions, Atlanta, Georgia

2002 Global Director, Human Resources

Senior HR executive leading human capital strategy to maximize organizational growth and development. Led human resources function for domestic and international locations with approximatley 500 employees. In this role:

Created an on-boarding and performance management process resulting in reduced turnover and better alignment of employees strengths to needed areas in company.

Evaluated compensation & benefit programs and developed recognition, and wellness strategies through executive leadership and broker relationships to ensure competitive and cost effective program offerings.

1999 - Larson-Juhl, Atlanta, Georgia

2000 Manager, Human Resources

Recruited to manage the employee relations function for manufacturing/distribution population located throughout the U.S. Created a recruitment toolkit which assisted distribution center management team in utilizing best practices in identifying and selecting employees.

1997 - Norrell Corporation, Atlanta, Georgia

1999 Manager, Corporate Human Resources

As part of the human resources team responsibilities included employee relations, training and development, policy compliance, and community relations for the Business Support Center and the Atlanta Region.

1995 - Habasit Belting, Atlanta, Georgia

1997 Manager, Compensation & Benefits

Administered compensation and benefits programs for the leading manufacturer of conveyor and transmission belting. Hired to manage and implement compensation and benefits modules of HRIS (Lawson), and increase competitiveness and awareness of benefits programs.

EDUCATION & CERTIFICATION:

Human Resources Certification Institute, Senior Professional Human Resources

Iona College, B.A.- Political Science.

AFFILIATIONS:

Society for Human Resource Management, SHRM-Atlanta Chapter

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