Customer Service Sales Representative

LORENA GONZALEZ

*** ****** **. ***. *. Moses Lake, WA 98837

509-***-**** / 509-***-**** ****************@*****.***

OBJECTIVES

Seeking for a challenging position where my skills and experience will be effectively utilized

SKILLS & ABILITIES

Bilingual (English/Spanish) with the ability to translate and perform a variety of duties

Computer Literate: Windows, Microsoft, Word, Excel, Power Point; Data archiving

Complete customer transactions; Excellent with customer support services; Strong verbal & written communication skills

Self - motivated; Able to set effective priorities and achieves immediate and long-term goals

Operate cash register and receive payment from customer in cash and credit card

EMPLOYMENT HISTORY

Hallmark Merchandiser, 12/2015 – Present, Moses Lake, WA

Maintain products through stocking, rotating, and building displays

Accurately documents the amount of products or items received or distributed, or set aside due to damage

Build displays according to Supervisor/Sales Representative's directions

Communicate with managers or supervisor’s

Receptionist, 05/2016 - 07/2016, Takata, Moses Lake, WA

Entering Data

QA Lab Tec, 11/2013 – 06/2014, Lamb Weston, Warden, WA

Checking the quality of the product from 3 different departments and made sure that product met the quality standard

Checking that labeled boxes are ready for shipment

Entering data in to computer

Communicating with supervisors about the quality of product where running

Cashier, 09/2013 – 03/2014, Exxon, Moses Lake, WA

Received payment by cash, checks, credit card, debit card and vouchers

Maintain clean and orderly checkout areas and complete other general cleaning duties

Assisted customers in person and via telephone with store and product complaints

Receptionist, 04/2013 – 08/2013, Milco Constructors, Long Beach, CA

Perform administrative support task, such as operating computers to work with pay records, invoices, balance sheets and other documents

Operate multi-phone lines to answer, screen, forward calls, provide information, and take detailed messages for an HR department

Dispersed incoming mail to correct recipients throughout the office

Make copies, send FedEx mail daily and send faxes

Filing new employees' charts, faxed reports and scanned documents

Receptionist, 06/2010 – 08/2012, Moses Lake Community Health Center, Moses Lake, WA

Schedule and confirm appointments for management team, RNs, RD, and social workers

Provided efficient customer service to clients and acted as on-site interpreter

Managed incoming and outgoing calls for busy medical and WIC office

Educated patients and families about infant care and preparation of healthy meals and assisted with applications for Medical Insurance

Update and maintained patients charts on a daily basis

EDUCATION

Big Bend Community College, Business, Moses Lake, WA

Phineas Banning High School, General Education, Wilmington, CA

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