Customer Service Front Desk

Objective: To secure an entry-level position, with an opportunity to advance, such as clinical practice assistance for health maintenance organization, utilizing writing, research, and leadership skills.

Clerical Skills: Cash Handling, receptionist, data collection, monthly reporting, typing skills 45(WPM), answering multiple phone lines in a professional matter, IMS, power point, excel, outlook,Ez Biz, and Millennium. Bilingual (Sp. /Engl.). Excellent customer service and medical office skills.

Education

Sam Houston State University Woodlands, TX

Bachelor of Science, major in Victim Studies Aug 2016 - Present

Lone Star College Houston, TX

AS of applied science Jan 2013 – May 2016

American Worldwide Academy Miami, FL

High school diploma Jan 2012- Jan 2013

Miami Sunset Senior High Miami, FL

Aug 2006- Dec 2009

Professional Experience

Doctors for Women -- Front Desk Coordinator July 2015 – Aug 2016

•Scheduled appointments, prepared medical charts, collected co-pays, submitted claims information.

•Provided administrative support to staff members and doctors across a fast-paced medical practice.

•Ensured prompt entry of data for new and current patients.

•Accurately applied payments to patient accounts and past due balances

•Answered multi-line phone for up to four branches and transferred calls to appropriate departments

•Greet patients upon arrival, maintains orderliness of reception area and front desk ensuring patient confidentiality.

•Identifies insurance coverage and payer requirements for hospital services, processes insurance verification, prior authorizations and other basic benefit information for patients

•Follow up to patients with results following physician's evaluation of tests

•Responsible for front desk management while in clinic, including checking in and out, balancing collections, close out batches and reviewing appointment charges status report at the end of each day

Chiropractic Rehabilitation – Receptionist/Assistant December 2013- July 2015

•Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

•Assist clinicians with patient needs and provide support as required for the office to run efficiently.

•Handle paper work, schedule appointments and make sure to follow up with the patients.

•Make copies/fax, and file paper work.

•Check in and out patients.

•Explain procedures and treatments to patient.

•Verify Insurance and reimbursement procedures

•Review and update paper and computer files.

•Assist with patient therapies.

Plaza Tire & Wheels Inc. - Receptionist March 2011 – Dec 2013

•Handled all official company correspondence efficiently.

•Kept all office filing systems updated.

•Typed entire company documents and correspondence.

•Responsible for training of new employees who joined the company.

Language: Spanish & English.

Reference: Provided upon request.

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