Customer Service Medical

NaTonya Croom

***** ***** ****** **. #**, Houston, TX 77077 - 346-***-**** (C) - ***********@*****.***

Career Overview

Talented Senior Medical Records Clerk adept at managing complex responsibilities in high-volume

settings. Resourceful and proactive with strengths in building professional, focused teams. Seeking to

use advanced experience and skills to improve department efficiency, accuracy and productivity in

busy managed-care environment.

Skill Highlights

Customer Service Microsoft Office, Excel, PowerPoint

Administrative Support proficiency

Client Relations Strong Verbal communication

Critical thinking skills Multi-Task Management

Professional Experience

Amazing Vets January 2014 to August 2016

Medical Office Assistant

Houston, TX

Administrative duties, answering phones, using computer applications, filing medical records,

scheduling appointments and filling out different types of paperwork.

Clinical duties such as recording medical histories, performing laboratory tests, preparing

patients for exams and explaining treatment procedures.

Gathers patient information by collecting demographic information from a variety of sources;

Initiates the medical record by creating and processing the patient care record folder.

Sankofa Legal Services October 2012 to January 2014

Expeditor/Record Retrieval

Houston, TX

Inbound and outbound call to facility to retrieve records.

Responsibility for frontline customer service,

expediting of new cases, and assisting the review process of medical records.

Scanning and attaching.

Documents and faxes to cases.

Medical Records Software (MR8).

Vonage Home Health December 2010 to October 2012

Caregiver

Houston, TX

Followed the care plan as directed by supervising nurse, assisting with bathing and grooming, food preparation, medication reminders and light housekeeping. Provided transportation to doctors’ appointments and store errands.

M G Medical April 2005 to December 2010

Office Clerk/Customer Service

Houston, TX

Scan medical records and upload into system, submitted electronic claims, checked Medicare

eligibility, verified. Insurance, data entry of patient information, resolved issues on pending claims.

Implemented marketing strategies.

Education

Fortis College 2012

Associate of Applied Science: Medical Assisting

Houston, TX, U.S

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