Kristen Ducharme-Littlefield

** ********* ******

Rochester, NH 03867

Mobile: 603-***-****

Email: acwbqw@r.postjobfree.com

Results-oriented senior level project manager offering more than 14 years of professional experience in project management, operations and implementation. Seeking to contribute skills to a fast paced company as a valued member of the project management team.

Areas of Expertise:

SOFTWARE: (Including but not limited to) MS Excel, Basecamp, Function Point, JIRA, Pivotal Tracker, TRAC, Microsoft PowerPoint, Business Objects Crystal Reports, Visio, Oracle Enterprise Manager, TOAD, Microsoft SQL Server Enterprise Manager, MS Project, MS Visual SourceSafe, Salesforce, Rational Team Concert, Clarity, Microsoft SharePoint, Application Lifecycle Management

Related Experience:

Pride Technologies New York, NY December 2013 – April 2016

Senior IT Project Manager – Contractor for TIAA-CREF (remote)

Responded to RFP’s generated by business development representatives (detailed review iterations for design, copy, development and QA as well as financial estimations)

Coordinated with UX, Design, and Development teams to define project scope and estimations

Prepared plans for SDLC compliance and reviewed with project team and management

Developed and maintained detailed project plans

Developed, managed, maintained and communicated timelines with project team and governance

Assisted with and participated in scrum planning meetings

Assisted with and participated in daily scrum status calls

Evaluated and provided written and verbal updates on project status; financial forecasting, budget planning, administration, reporting project costs, written project closing analysis, budget/actual comparisons and change management reporting.

Performed Lessons Learned with project team to see where improvements could be made

Oversaw the entire project life cycle of the project, from inception to closure

Managed project timelines to ensure tasks were being completed on time and on budget

Identify and manage risks and project constraints

Budgeting and financial estimations

Project quality control

Participated in and recommend new strategies for internal process

Managed and Develop Statements of Work, and Change Management documentation

Project executed for the Digital team using both waterfall and agile tactics

Overall financial reporting as well as weekly status reports to business partners

Facilitated weekly meetings with project stakeholders to report on timeline and status of budget

Escalated risks to business partners

The Atom Group Portsmouth, NH May 2013 – December 2013

Project Manager

Requirements gathering and analysis for website and application development

Sitemap and Wireframe generation

Functional Specification development

Develop, manage, maintain and communicate timelines with clients and internal development teams

Manage development and QA resources to ensure project tasks are completed on time and on budget

Identify and manage risks and project constraints

Budgeting and financial estimations

Vendor management

Project quality control

Participate and contribute to overall staffing, budget and finance reporting

Participate in and recommend new strategies for internal process

Manage and Develop Statements of Work, and Change Management documentation

Piehead Productions, LLC Portsmouth, NH April 2011 – May 2013

Team Lead / Sr. Project Manager

Lead all project management efforts from start to finish for strategy, creative design, social networking, and technology projects for high visibility clients including, but not limited to, Healthcare, Entertainment, Technology and Manufacturing

Responded to RFP’s generated by clients (gathered estimations, documented project management methodologies, milestones, review processes, financial processes, communication strategies, escalation processes, etc.)

Develop, manage, maintain and communicate project schedules and milestones

Internal spokesperson for assigned projects

Manage BA, UX, Creative, Front End and Back End development resources to ensure tasks and deliverables are completed on time and on budget

Participate and contribute to overall staffing, budget and finance reporting

Act as a mentor to junior Project Managers

Perform performance reviews for assigned team members

Acted as escalation point for junior project managers

Participated in and recommended new strategies and approaches for internal process

Manage and Develop Statements of Work, Proposals and Staffing Plans for sales opportunities

Stay current on Web and Internet technologies and attend local industry events as appropriate

Bottomline Technologies, Inc Portsmouth, NH April 1999 – April 2011

Implementation Manager (4/02 – 6/02) Senior Implementation Manager (7/02 – 4/11)

Manage and Develop Statements of Work, Proposals and Staffing Plans for sales opportunities

Manage customer implementations for Bottomline’s Financial Process Solutions suite of software leveraging database, networking and Internet technology.

Integrate solutions with major ERP systems including Lawson, JD Edwards, Oracle Financials, and PeopleSoft

Conduct on-site installation, training and business analysis for improving financial disbursement processes at high visibility clients spanning Fortune 500 companies, state and city governments, financial institutions and universities.

Develop working relationships with client vendors including ERP providers, banks and third party consultants to ensure efficient and timely project completion.

Transform business analysis into Statement of Work and Functional Specifications

Manage and set client expectations regarding training, project schedule and software deliveries

Track delivery issues and enhancement requests through HP Quality Center

Perform Quality Assurance on software deliveries

Perform software upgrades for existing clients

Coordinate internal resources for programming and QA of customized software deliveries

Participate in process improvement meetings to enhance and streamline project management processes

Customer Technical Assistance Center Representative (4/99 – 8/99) Senior CTAC Rep (8/99 – 4/02)

Received upwards of 60 calls per day from customers with mission critical software/processing issues

Resolved issues with a turn-around time of no more than 2 days

Performed design enhancements and/or new applications per customer’s requests

Designed and assisted in the management of call ticketing procedure with auto-generation of open and closed tickets to improve customer communication

Served as a mentor to new CTAC representatives.

Traveled to customer sites to resolve issues that could not be resolved over the telephone

Liberty Mutual Insurance, Exeter, NH April 2006 – July 2006

Sr. Business Systems Analyst

Participated in requirements gathering

Monitored distribution email address to record incoming defects reported by users

Analyzed and documented business problems

Reported defects to Liberty Mutual’s internal ticketing system

Tested defects to ensure closure

Communicated with clients on the status of reported defects

Communicated with development team on status of reported defects

Cabletron Systems Rochester, NH December 1995 – April 1999

Sales Development Representative – US Air Force Territory (4/98 – 4/99)

Cold Called potential customers at US Air Force and Air National Guard bases across the United States

Maintained 180 call attempts, 10 contacts and 2 appointments per week

Educated myself on competitors’ products as to better position Cabletron hardware

Customer Service Representative (12/95 – 4/98)

Received incoming calls from customers with questions ranging from tracking of orders, expediting of shipment and shipping costs

Coordinated with Product Allocation department. Qualified which orders were critical shipments and expedited product

Performed Return Materials Authorizations for damaged or surplus equipment using SAP software

Training:

Project Management Institute

Project Management Training – February 2005

Certifications:

Microsoft Certification Courses

Networking Essentials, Administering Microsoft Windows NT 4.0, Supporting Microsoft Windows NT 4.0 Core Technologies, System Administration for Microsoft SQL Server 7.0, Programming with TransactSQL, Oracle for Win NT.

Oracle 8i Certified Internet Database Operator

February 19, 2002 Oracle University – Bethesda, MD

Web Series Training at New Horizons

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