Project Manager Management
Resume:
Kristen Ducharme-Littlefield
Rochester, NH 03867
Mobile: 603-***-****
Email: ********@*****.***
Results-oriented senior level project manager offering more than 14 years of professional experience in project management, operations and implementation. Seeking to contribute skills to a fast paced company as a valued member of the project management team.
Areas of Expertise:
SOFTWARE: (Including but not limited to) MS Excel, Basecamp, Function Point, JIRA, Pivotal Tracker, TRAC, Microsoft PowerPoint, Business Objects Crystal Reports, Visio, Oracle Enterprise Manager, TOAD, Microsoft SQL Server Enterprise Manager, MS Project, MS Visual SourceSafe, Salesforce, Rational Team Concert, Clarity, Microsoft SharePoint, Application Lifecycle Management
Related Experience:
Pride Technologies New York, NY December 2013 – April 2016
Senior IT Project Manager – Contractor for TIAA-CREF (remote)
Responded to RFP’s generated by business development representatives (detailed review iterations for design, copy, development and QA as well as financial estimations)
Coordinated with UX, Design, and Development teams to define project scope and estimations
Prepared plans for SDLC compliance and reviewed with project team and management
Developed and maintained detailed project plans
Developed, managed, maintained and communicated timelines with project team and governance
Assisted with and participated in scrum planning meetings
Assisted with and participated in daily scrum status calls
Evaluated and provided written and verbal updates on project status; financial forecasting, budget planning, administration, reporting project costs, written project closing analysis, budget/actual comparisons and change management reporting.
Performed Lessons Learned with project team to see where improvements could be made
Oversaw the entire project life cycle of the project, from inception to closure
Managed project timelines to ensure tasks were being completed on time and on budget
Identify and manage risks and project constraints
Budgeting and financial estimations
Project quality control
Participated in and recommend new strategies for internal process
Managed and Develop Statements of Work, and Change Management documentation
Project executed for the Digital team using both waterfall and agile tactics
Overall financial reporting as well as weekly status reports to business partners
Facilitated weekly meetings with project stakeholders to report on timeline and status of budget
Escalated risks to business partners
The Atom Group Portsmouth, NH May 2013 – December 2013
Project Manager
Requirements gathering and analysis for website and application development
Sitemap and Wireframe generation
Functional Specification development
Develop, manage, maintain and communicate timelines with clients and internal development teams
Manage development and QA resources to ensure project tasks are completed on time and on budget
Identify and manage risks and project constraints
Budgeting and financial estimations
Vendor management
Project quality control
Participate and contribute to overall staffing, budget and finance reporting
Participate in and recommend new strategies for internal process
Manage and Develop Statements of Work, and Change Management documentation
Piehead Productions, LLC Portsmouth, NH April 2011 – May 2013
Team Lead / Sr. Project Manager
Lead all project management efforts from start to finish for strategy, creative design, social networking, and technology projects for high visibility clients including, but not limited to, Healthcare, Entertainment, Technology and Manufacturing
Responded to RFP’s generated by clients (gathered estimations, documented project management methodologies, milestones, review processes, financial processes, communication strategies, escalation processes, etc.)
Develop, manage, maintain and communicate project schedules and milestones
Internal spokesperson for assigned projects
Manage BA, UX, Creative, Front End and Back End development resources to ensure tasks and deliverables are completed on time and on budget
Participate and contribute to overall staffing, budget and finance reporting
Act as a mentor to junior Project Managers
Perform performance reviews for assigned team members
Acted as escalation point for junior project managers
Participated in and recommended new strategies and approaches for internal process
Manage and Develop Statements of Work, Proposals and Staffing Plans for sales opportunities
Stay current on Web and Internet technologies and attend local industry events as appropriate
Bottomline Technologies, Inc Portsmouth, NH April 1999 – April 2011
Implementation Manager (4/02 – 6/02) Senior Implementation Manager (7/02 – 4/11)
Manage and Develop Statements of Work, Proposals and Staffing Plans for sales opportunities
Manage customer implementations for Bottomline’s Financial Process Solutions suite of software leveraging database, networking and Internet technology.
Integrate solutions with major ERP systems including Lawson, JD Edwards, Oracle Financials, and PeopleSoft
Conduct on-site installation, training and business analysis for improving financial disbursement processes at high visibility clients spanning Fortune 500 companies, state and city governments, financial institutions and universities.
Develop working relationships with client vendors including ERP providers, banks and third party consultants to ensure efficient and timely project completion.
Transform business analysis into Statement of Work and Functional Specifications
Manage and set client expectations regarding training, project schedule and software deliveries
Track delivery issues and enhancement requests through HP Quality Center
Perform Quality Assurance on software deliveries
Perform software upgrades for existing clients
Coordinate internal resources for programming and QA of customized software deliveries
Participate in process improvement meetings to enhance and streamline project management processes
Customer Technical Assistance Center Representative (4/99 – 8/99) Senior CTAC Rep (8/99 – 4/02)
Received upwards of 60 calls per day from customers with mission critical software/processing issues
Resolved issues with a turn-around time of no more than 2 days
Performed design enhancements and/or new applications per customer’s requests
Designed and assisted in the management of call ticketing procedure with auto-generation of open and closed tickets to improve customer communication
Served as a mentor to new CTAC representatives.
Traveled to customer sites to resolve issues that could not be resolved over the telephone
Liberty Mutual Insurance, Exeter, NH April 2006 – July 2006
Sr. Business Systems Analyst
Participated in requirements gathering
Monitored distribution email address to record incoming defects reported by users
Analyzed and documented business problems
Reported defects to Liberty Mutual’s internal ticketing system
Tested defects to ensure closure
Communicated with clients on the status of reported defects
Communicated with development team on status of reported defects
Cabletron Systems Rochester, NH December 1995 – April 1999
Sales Development Representative – US Air Force Territory (4/98 – 4/99)
Cold Called potential customers at US Air Force and Air National Guard bases across the United States
Maintained 180 call attempts, 10 contacts and 2 appointments per week
Educated myself on competitors’ products as to better position Cabletron hardware
Customer Service Representative (12/95 – 4/98)
Received incoming calls from customers with questions ranging from tracking of orders, expediting of shipment and shipping costs
Coordinated with Product Allocation department. Qualified which orders were critical shipments and expedited product
Performed Return Materials Authorizations for damaged or surplus equipment using SAP software
Training:
Project Management Institute
Project Management Training – February 2005
Certifications:
Microsoft Certification Courses
Networking Essentials, Administering Microsoft Windows NT 4.0, Supporting Microsoft Windows NT 4.0 Core Technologies, System Administration for Microsoft SQL Server 7.0, Programming with TransactSQL, Oracle for Win NT.
Oracle 8i Certified Internet Database Operator
February 19, 2002 Oracle University – Bethesda, MD
Web Series Training at New Horizons
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