Sales Customer Service

Paul Levine

Vista, CA Phone: 760-***-****

***************@*****.*** https://www.linkedin.com/in/paulbrianlevine

PROFESSIONAL SUMMARY

Sales Representative Specialists with 20 years of experience inside sales / outside sales. Self-disciplined, confident, knowledgeable and sales minded leader who is passionate and thrives in face-paced, change-oriented environments with a proven personal and team track record surpassing established quotas and revenue targets selling into B2B and B2C, government, non-profit and educational institutions.

Reliable and seasoned in field sales, product marketing, recruiting, sales training, vendor relationship management and develop top-ranked sales and account management teams in the art of relationship and solution sales techniques. Unique passion for building successful reseller sales and dealer networks. Demonstrated success as a team player in working cross functional with marketing and product development teams to introduce new product initiatives that delivered significant ROI and revenue results.

SELECTED ACCOMPLISHMENTS

Built an inside sales and marketing team for an e-commerce start-up company growing revenue from $500,000 to $30 million in sales

Received an award for the largest sale in history for a telecommunications company totaling $150,000+

Redesigned and implemented customer service policy in consumer electronics company that was attributed to $1 million in sales

Implemented multiple dealer and reseller programs in B2B and B2C environments resulting in a combined 70% increase in sales

Created, executed and maintained a sales promotion calendar for flash sales and specific targeted holiday sales through social media and direct to potential customers

Led the coordination and developed of a training program which included videos, sales incentives and customized product literature

Designed, led and implemented company branded sales tools for presentation purposed through webinars, videos conferencing, on-site sales training and tradeshows

Supervised a team in the evaluation of a new product that made it to the 2nd best seller

RELATED SKILLS

An out of the box thinker, multitasker and team player with an abundance of experience in the entire pre and post sales process including:

New Business Development

Presentation & Negotiation Skills

Strategic Planning & Pipeline Management

Building Trusting Sales Relationships

Analyzing Sales and Account Potential

Customer Relationship Management

Consultative / Solutions Selling

Monitoring Competitive Landscape

Account Management

Lead Generation and Prospecting

PROFESSIONAL EXPERIENCE

FoxFury, Oceanside, CA – Portable LED Lighting for the professional 2014 – 2016

Regional Sales Manager – Fire Rescue, Industrial and Law Enforcement

Responsible for maintaining and growing a dealer network for the central US region as well as business development growth.

Developed a dealer travel sales training program that included selling tools, training, branded literature, videos and sample products

Created, customize and presented webinars to end-user, dealer and corporate entities

Increased the dealer network by 50%

Designed and implemented a sales incentive program which resulted in a 20% increase in dealer revenue

AIR-TRAK, San Diego, CA – SaaS - GPS Tracking and Telematics Solution Provider 2013 – 2014

Director of Sales

Leadership roles in sales, business development and customer service. Developed and implemented product branded presentations for customer facing and digital presentation responsibilities for the transportation industry.

Implemented a program focused on existing customers that increased recurring revenue by over 15%

Revised product and volume discount pricing that resulted in a 12% increase in hardware revenues

Increased customer satisfaction rating from average to excellent by trained and managing a team of installers

Developed industry specific reports and training resulting in an 8% increase in customer retention

Implemented a referral program that accounted for 25% of new business in the first year

Established a training program for business partners that increase exposure to 100’s of sales groups

Supervised a product development group that produced an additional hardware and services option that reached top selling status

GENICA, Temecula, CA – Computer Geeks Division 1999 – 2013

Computer Parts / Consumer Electronics

Director of Sales / Digital Marketing

Bottom-line responsibility for worldwide revenues. Business development and sales function including product rollouts, key account management, contract negotiations, supervision of customer service and preparing daily, weekly, and monthly promotions.

Introduced a business plan for sales, marketing and channel development that resulted in annual revenues of over $30 million

Implemented a VIP program for top revenue generating partners which resulted in an increase in sales of 13%

Led a team of employees in re-branding the company’s image that attributed to a 12% increased to bottom line

Revised and implemented new customer service policies which increase our customers return frequency by 22%

Led all business alliances - Ebay, Amazon, Buy.com which combined led to $4 million in sales revenue

L-3 COMMUNICATIONS, San Diego, CA - Horizons Technology (SureMaps Raster Division) 1995 – 1999

Seamless USGS Mapping Data

Sales Director

Managed all aspect of marketing and business development including overseeing the growth of direct and reseller sales groups.

Grew reseller channel from 30 to 120 companies which accounted for 50% revenue increase in channel sales

Created and managed a call center that led to a 300% increase in opportunities for the all sales channels

Developed new pricing models and packaging of data that resulted in a 32% increase in sales

Supervisor role in the restructuring the operations group which led an increase map output by 45%

Developed sales and marketing presentations for channel partners, direct sales and the call center group

LEICA GEOSYSTEMS, La Jolla, CA - Earth Resource Mapping (ER Mapper Division) 1991 – 1995

Image Processing Software

Americas Regional Sales Director

Led sales and business development while creating and implementing a new master distributor and dealer network.

Point of contact for partners, dealers and inside sale teams

Grew sales revenue 18% by restructuring volume and educational program finance

Successfully started up to 2 satellite offices in South America and Canada under budget parameters

Created, hired and trained 4 industrial specific managers that attributed to 55% of company revenues

Designed customer relationship management (CRM) software that was implemented company wide

Played a key role in launching a new product line in North and South America

EDUCATION

Bachelor's Degree, Business Administration (Management and Marketing) – Roger Williams University

TECHNICAL SKILLS

Microsoft Dynamics, MS Office Word, Excel & PowerPoint WebEx Technologies Salesforce GoldMine Maximizer GPSConnect ER Mapper Image Processing Software

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