Manager Customer Service
Resume:
Terryl K. Brown
Seabrook, Texas 77586
*******@*****.***
OBJECTIVE
My desire is to obtain a long-term position within an entity that values quality-of-life for its employees. I am seeking a position in a Company that supports vertical movement based on employee performance. I value job stability that translates into financial security based on my performance, as a dedicated employee.
EMPLOYMENT HISTORY
March 2016 – Present
TGS Trans Global Solution
Yardmanster:
Manage short line railroad.
Plan work to effectively and safely switch customer storage cars to build outbound train for Union Pacific Railroad.
Daily safety testing rail crews.
Plan budget control by creating job profiles with detailed instructions on switching cars more efficiently.
Contact information:
Bryan Meings,
Site manager for TGS
January 2015 – March 2016
Watco Companies
Yardmaster:
Managed 3-4 man crew in large storage yard focusing on safety service and budget.
Planned work for crews to build outbound trains for PTRA railroad.
Daily safety testing for rule compliance.
Serviced customers locatetd inside rail yard.
Managed a 30% reduction on overtime by scheduling care move planning.
Manager/Switchman
Site manager for Texas Petro Chemical
Manage operations for Watco, Safety, Service and Budget
Forman / Switchman for Dow Chemical
Switch railroad cars for Dow Chemical Plant
Manage 4-man crews over 12 hour rotating shifts.
Contact information:
David Bader,
Director of Industry for Watco
November 2003 – January 2015
Union Pacific Railroad
Terminal Manager
12-hour shift:
Scheduled each train to ensure timely arrival and delivery of freight to customers. Each 24 hour period requires a minimum of 26 departing trains at forty-five minute intervals and 20 inbound terminating trains at 60 minute intervals. During my 12-hour shift, I performed all necessary operations for 13 of the 26 trains. My job was performed at the largest train yard in the Southern region holding 10,000 rail cars and 200 employees during each 12-hour shift. Each 24 hour period required time-slot scheduling of all outbound departing trains and inbound terminating trains, of which I was responsible for half of those activities.
Supervised eight Yard Masters.
Constructed train plans that simultaneously ensured the Safety, Service, and Budget per the requirements of the FRA, TSA Homeland Security Haz-mat, and Railroad Union Guidelines.
Constructed each plan to ensure the distribution of correct power/weight proportion per locomotive.
Constructed and distributed plans for 10 inbound trains (2-man crews per train) and 13 outbound trains (2-man crews per train). Each plan was distributed to 8 Yard Masters.
Managed and delegated job activities to my 2 subordinate managers.
Provided customer service for 10 plants to ensure continued freight services at each location. This required switching cars in and out of their sites according to their individual specifications, while simultaneously managing each customer’s product inventory.
Interface regularly with customers to maintain ongoing freight services and ensure that customer needs were continuously being met.
Safety Proficiency testing of 10 employees per 12-hour shift to ensure each employee followed my standard work plan and safety regulations (FRA audit requires a minimum of only 60 per month – UPRR audit requires a minimum of 10 per day).
Conducted new-hire Conductor training.
Mentored new-hire Managers
Monthly:
Processed Review Presentations to the Vice President and Superintendent
Performed monthly FRA audits
Conducted a minimum of 60 Employee Safety tests for FRA requirements
Responsible for teaching one new hire class
Reviewed new-hire Manager’s monthly performance
Conducted weekly budget reviews in preparation for monthly review
Yearly:
270 hours of Continuous Improvement Training
100 hours of Haz-mat training
Maintain Conductor and Remote Control Locomotive license
Terminal Manager Training
Problem-solving Training
Equal Employee Opportunity Policy Training (EEOC)
Continuous Improvement Training (CIT)
Employee Safety Training (EST)
Budget Planning Training
De-railment Prevention Training
Federal Railroad Association 240 Training (FRA 240)
Hazardous Material Response Training (Haz-mat)
Transportation Security Administration Homeland Security Training (TSA)
Remote Control Locomotive Certification Training (RCL)
Conductor Certification Training
CPR Training
Multi-task and Time Scheduling
LICENSING
Engineer FRA certified 2016
Conductor FRA certified 2003
Remote control FRA certified 2003
November, 2003 - November 2004
Union Pacific Railroad
Conductor
Sept, 2000 – November, 2003
C.A.P. Car Clinic
ASC Certified Mechanic
August, 1997 – August, 2000
Waddell Welding Company
Helper and Boiler Maker
EDUCATION
1997
College of the Mainland
Chemical Operator Certification
1996
San Jacinto College
1995
General Equivalency Diploma
1991 - 1995
Rayburn High School
REFERENCES
Waddell Welding Company
Stacy Elliston, Owner
C.A.P. Car Clinic
Alan Hughes, Owner
Union Pacific Railroad
Paul Jones, Director of Operations Support
281 – 350 – 7602
PERSONAL STATEMENT
I am able to multi-task efficiently under extreme stress. I am able to assess chaotic situations skillfully and expediently to promote problem-solving under extreme stress. I perform exceptionally well in stressful situations. I have exceptional interpersonal skills ensuring excellent customer and employee relations. I am an independent self-starter in the professional arena.
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