Customer Service Sales
Resume:
Resume of
Rick Van Every
Midland, Texas 79705
************@*********.***
Career Objective
I am able to multi-task and wear every hat that is required of a great leader. I am responsible for everything from Human Resources, Recruiting, Developing and training, OSHA & DOT Compliance officer, Safety coordinator, Buyer, Loss Prevention, Advertising, Merchandising, Selling (I had a staff of 35 commission salespeople @ Lacks Furniture), Motivator, Shipping and Receiving, Maintenance, Inventory Control, Credit Analyst, Corporate Liaison Officer, Customer Service Leader, Cash Control and most importantly a TEAM BUILDER. I have a proven track record of over thirty years of developing GREAT employees and generating GREAT profits and have managed up to 6600 employees and feel as if there is not a challenge that my team and I can't overcome.
Professional Experience
September 2011- present
Wal-Mart Inc. - Big Spring, Odessa, Midland, Lamesa, Snyder Texas
District Manager
Responsible for supervising all Human Resource functions -- Payroll, Benefits, Safety, Litigation, Training, Recruitment, Personnel File Maintenance, Event Planning, etc
Responsible for managing company liability exposures and reducing related costs by creating a safe & healthy environment.
Manage and implement corporate safety programs to ensure the safety of employees and customers.
Maintain compliance with all regulatory agencies.
Familiar with both statutory workers' comp and Texas non-subscription occupational injury programs.
Responsible for facilitating all company claims: e.g. general liability and property through Third Party Administrator and/or insurance carrier(s).
Manage OSHA 300 logs
Developed and implemented company safety policies and procedures to prevent occupational injuries/illnesses and ensure compliance with all federal, state, and company requirements.
Oversee corporate safety program and provided guidance and leadership to the team
Analyze trends of employee injuries and customer accidents to identify root causes. Lead company efforts to reduce and prevent accidents based on trends and specific investigations.
Collaborate with insurance companies during audits and re-insurance process. Analyze audit/ inspection findings and implement recommendations as needed.
Directing the management team in operations and communicating with both management and hourly associates about operations, merchandising, and Company directions.
I am responsible for driving sales in the store by delivering outstanding customer service and ensuring that the store is kept clean, neat and full.
My development and leadership abilities are reflected by the financial performance of the store as judged by the profit and loss statement.
I ensure compliance with company policies and procedures
Initiate, direct, and participates in community outreach programs, and encourages and supports associates and managers in serving as good members of the community, including establishing and maintaining relationships with key individuals or groups in the community as the representative for the Company, presenting the Company's perspective to various external organizations following the Company's media guidelines, and championing Company-sponsored programs, events, and sustainability efforts to Associates, Customers, and the local community in order to emphasize the store as part of the community.
Model, enforce, and provide direction and guidance to hourly associates and managers on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved.
Provide supervision and development opportunities for management and hourly associates in the store.
November 26, 1996 – January 17, 2011
Lack’s Furniture- Victoria, Killeen, Austin, Longview, and Midland, Texas
Lack’s with 36 stores was the largest independently owned furniture retailer in Texas with annual sales in excess of $120 million. The typical showroom consisted of 40,000 sq. ft. The Midland location is 60,000 sq. ft. and inventory of approximately $900,000. Annual sales averaged $12 million with a net profit of approximately 10%. My responsibilities included:
General Manager
Oversee the training and development of a store staff of approximately 55 employees to ensure that company standards are maintained on a daily basis.
I have supervised the store staff to ensure that we are setting ourselves apart from the competition by delivering outstanding customer service.
I am responsible for analyzing and improving company standards and procedures to strengthen Profit and Loss statements.
Complete weekly store inventories to pinpoint potential areas that could have a negative effect on the Profit and Loss statement. Once found implement a plan of attack to correct.
I am responsible for developing and training all corporate employees in customer service modules.
Serve as an operation liaison between locations and other company activities. (E.g. Credit, Human Resources, Advertising, Merchandising, Loss Prevention, Inventory Control, etc.)
Provide administrative counsel in conflict resolution matters.
Monitor on- going programs in areas such as daily Operations, Training, Merchandising, Advertising Building and Equipment Maintenance, Inventory Control, Loss Prevention, etc.
Serve as instrumental chain of command management with regards to hiring, promotion, discipline, and termination of personnel.
My team was awarded the “Melvin Lack Award” in 2005 and 2009 for the single store with the largest percent of profit.
My team was awarded the “Don Thelipape Award” in 2001, 2002, 2003, 2004, and 2005 for the store with the highest sales volume.
My team was awarded was awarded the “David B. Lack Award” in 1998, 2000, and 2009 for the highest percent increase in sales those years.
My team set the company record on 8/26/06 with daily sales of $387,924.16
My management staff and I have developed and trained 3 salespeople that deliver over $1 million dollars a year and 1 that delivers $2 million dollars a year.
I have achieved the maximum bonus payout consistently for the past 13 years.
I was responsible for designing, developing, and training all corporate employees in the use of the new STORIS computer system.
1981- November 15, 1996
Toys R Us- Miami, Houston, Jackson, Austin,
Toys R Us with over 1300 stores is the largest specialty retailer in the world.
Director of Operations / Human Resources
My Austin team received the General Manager’s Store of the Year Award in 1992. This was given to the store with the largest variance between budgeted profit and actual profit.
In 1992 I successfully completed the LIFO and Interaction management programs.
In 1993 I was one of fifteen individuals’ recruited companywide to participate in the General Manager Assessment Program Phase #1.
In 1995 I was one of six individuals to be recruited companywide to participate in the General Manager Assessment Program Phase #2.
During my 15 years with the company I always received an evaluation rating of Meets Expectations or above expectations. These evaluations were based on Job Knowledge, Communication, Decision Making, Dependability, Initiative, Judgment, Planning, Productivity, Inventory Control, Organization Skills, Teamwork, and Customer Focus.
During my 15 years with the company my 11 stores consistently maintained an Above Expectations rating with regards to total store operations.
Based on my leadership skills I have developed over 20 hourly employees into the management trainee program. Most of these employees have successfully completed the program and are now a tremendous asset to the success of their individual stores.
Administer overall store management of 11 stores with annual sales of $230 million dollars and an average staff of 70 – 300 employees and 7 department managers per store.
Arrange for the recruitment, selection, development and scheduling of employees and managers.
My Austin and San Antonio teams have accomplished 14 consecutive years of 100% payout on bonus based on sales, profit, inventory shrink, and payroll.
Design displays and supervise merchandising of products and manage overall store appearance.
Analyze and improve company standards and procedures to strengthen Profit and Loss statement.
Education
1977-1981:
BA Business Management, Summa Cum Laude
University of Miami, Miami, Florida
Contact this candidate