Administrative Assistant Customer Service

Michelle L. Ashley

***** ****** ******, ******** ****, KS. 66210 913-***-**** **********@*****.***

Objective: To work in an administrative assistant position using my business, accounting, and customer service

experience to support and develop new business.

Summary of Qualifications

Over eight years of administrative/clerical experience in business and banking.

Associates of Applied Science Degree, Business Administration.

Proven record of success in team environments and individual assignments.

Highly motivated self-starter with special attention to detail including the ability to handle multiple tasks.

Hard worker, organized individual with the ability to determine priorities, plan and follow through on projects.

Extensive knowledge of Microsoft Office Suite (Excel, Word, Access and PowerPoint).

Education

Associates of Applied Science, Business Administration

Kansas City Kansas Community College, Kansas City, KS.

Continuing education and general studies

Johnson County Community College, Overland Park, KS.

RELEVANT SKILLS AND ACCOMPLISHMENTS

Administrative Assistant/Clerical

Using admin skills to assist company growth and progress.

Provided administrative support for the Regional Operations Department, including analyzing and compiling market pricing data and generating monthly reports.

Planned and coordinated department meetings, maintained office itinerary, and department calendar.

Handled incoming correspondences over the phone, PC, fax machine, and in the mail.

Audited contracts and purchase orders and prepared weekly status reports.

Processed direct customer invoicing, timecards, and vendor billing.

Customer Service

Served as a front desk/receptionist greeting and directing customers in person and over the phone.

Served as a counselor at a major bank, personally advising customers on multiple financial investments, including certificates of deposit, annuities, and retirement plans.

Utilized interpersonal communication skills to assist clients in decision making process.

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Michelle L. Ashley

Work History

Customer Service Associate - Temporary June 2016 – August 2016

Akorbi / Novitex

Receptionist – Temporary May 2016 – June 2016

Akorbi / Novitex

Receptionist/Administrative Assistant - Temporary February 2016 – February 2016

Insight Global, Kansas City, KS. /Reit Management and Research LLC

Service Specialist – Temporary October 2015 – December 2015

RICOH, Kansas City, MO.

Receptionist/Administrative Assistant, April 2012 - October 2013

Deluxe Corporation, Overland Park, KS.

Cashier, Wal-Mart, Overland Park, KS. July 2011 - May 2012

Volunteer, Autism Society of the Heartland, Overland Park, KS. Summer 2009 - Present

Homemaker, Ashley family of four, Overland Park, KS. March 1998 - Summer 2009

Administrative Assistant, Payless Cashways, Inc., Overland Park, KS. February 1993 - March 1998

Switchboard Operator, Payless Cashways, Inc., Kansas City, MO. September 1992 - February 1993

Word Processing Clerk, IBM Corporation, Kansas City, MO. March 1988 - January 1989

Counselor, Anchor Savings and Loan, Kansas City, KS. February 1984 - June 1985

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