Human Resources Manager

YVONNE PENDLETON

**** ****** ******* *****, *********, GA 30620, Email: *************@*****.***, Cell: 470-***-****

PROFESSIONAL SUMMARY:

Detail-oriented Director of Human Resources and Executive Assistant with extensive experience supporting senior executives in large corporate environments. Client & Vendor Relationship Management. IT Administrator for Sharepoint 365 & Dropbox . Organized and efficient, ambitious and motivated Executive Assistant with Nineteen (19) years of experience supporting multiple CEO’s, senior vice presidents, executive directors and top-tier executives in finance, and accounting. Driven and adept at developing and maintaining detailed administrative and procedural processes that increase productivity, reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. An administrative professional committed to quality performance, cognitive thinking and management of organizational goals.

VVY

SKILLS:

Results-oriented

Accurate and detailed

Excellent planner and coordinator

Critical thinker

Project planning

Filing and data archiving

Employee training and development

Strong interpersonal skills

Human Resources Management (HRM)

Compensation and benefits

AR/AP

WORK HISTORY:

Director of Human Resources/Compliance Officer/HRCHC, 02/01/2015 – 01/05/2016, 664 Lincoln Street, Portsmouth, VA 23704

Performs human resources function including, but not limited to: maintaining personnel records, tracking all annual, sick, and administrative leave, orienting employees on benefits, tracking and enforcing performance evaluations, maintaining all position descriptions, arrange and schedule new employee and exit interviews. Provides company policy information to staff members regarding HR practices and policies.

Maintains records and generates reminders for Clinical Staff credentialing, privileging, and license renewal.

Provides information for and correspondence with job applicants. Provides applications, place advertisements, post both internal and external announcement of vacancies. Job descriptions, salary ranges, etc. should be known and demonstrable on a spread sheet for positions.

Collects data and provides preliminary responses to Virginia Employment Commission, EEOC inquiries, contested family medical leave requests and other legal inquiries related to personnel.

Provides HR data for benefit companies, for CEO in bidding benefit contracts, etc.

Works with CEO to support communication, regular training and in-services, regularly scheduled meetings so that appropriate, confidential and requested information is supplied as needed to staff.

Develops and communicates policies and procedures to staff by way of manuals and in service education.

Prepares agenda items for the Personnel Committee and prepares committee minutes for approval.

Provides written HR updates to the Performance Improvement Committee.

Collects and maintains all credentialing and recredentialing applications and files, along with supporting documentation. Make sure that all information is current and complete for timely submissions to CCNV, and to other insurance carriers or hospitals for privileging approval.

Conducts preliminary evaluation prior to preparing temporary privileging letter for Chief Medical Officer’s signature.

Provide, maintain and update all privileging files and information by the Chief Medical Officer every two years.

Maintain and prepare up-to-date credentialing and privileging files on all staff.

Adheres to The Joint Commission (TJC) credentialing/recredentialing and privileging standards of measurement.

Develops and strengthens the corporate integrity by conducting compliance investigative studies.

Implements the compliance program.

Reports on a quarterly basis to the CEO and the PI Committee of the board on the progress of implementation in establishing methods to improve efficiency and quality of services, and to reduce the vulnerability to fraud, abuse, and waste.

Periodically revises the program in light of changes in the needs of the organization, and in the law and policies and procedures of government.

Develops, coordinates, and participates in a multifaceted educational and training program that focuses on the elements of the compliance program, and seeks to ensure that all appropriate employees and management are knowledgeable of, and comply with, pertinent federal and state standards.

Ensures through accounts payable that independent contractors and agents who furnish medical services to the health system are aware of the requirements of the compliance program with respect to coding, coverage, billing, and marketing, among other things.

Ensures that the Cumulative Sanction Report and GSA Excluded Parties System have been checked with respect to all employees, medical staff, and independent contractors.

Coordinates internal compliance review and monitoring activities, including periodic reviews of departments.

Independently investigates and acts on matters related to compliance, including the flexibility to design and coordinate internal investigations.

Develop, revise, update and maintain policies and programs that encourage managers and employees to report suspected fraud and other improprieties without fear of retaliation.

Office Manager/Senior Paralegal, The Keel Group, Ltd.,

295 Bendix Road, Suite 260, Virginia Beach, VA 23462..07/14/11- 04/10/2014

Researched data to prepare, gather and proof briefing materials

Developed and maintained an alert system for upcoming deadlines on incoming requests and events.

Organized team building initiatives and overall support for maintenance of organizational culture and employee morale.

Prepared and processed legal documents, 501 © applications, corporate formations, summons, subpoenas, complaints, appeals & motions

Directly supported CEO in managing operation work flow.

Processed and distributed invoices to bill clients. Composed and revised legal documents, including letters, depositions and court documents. Created and tracked all expenses and client account codes using Sharepoint 365.

Nominated client relationship manager

Developed and maintained an internal client filing system Sharepoint 365 & Dropbox

Developed more efficient filing systems and customer database protocols. Increased meeting efficiency by developing meeting agendas. Created expense reports, budgets and filing systems to easily track cost center goals

Office Manager/ Executive Assistant, Pikes Peak Council, Boy Scouts of America,

985 W Fillmore Street, C/S, Co 80907..06/19/08-03-14-11

Managed & Supervised four (4) employees

Evaluated performances, train new employees in office procedures and office equipment. Organized office operations and procedures, recruited and selected office staff and transcribed minutes of meetings

Maintained Calendar Schedules. Donor contacts, Bylaws and Articles of Inc. Gift acceptance.

Responsible for Petty cash handling and reconciliation.

Prepared and reconciled monthly bank reconciliations.

Responsible for updating employee handbook, policies and procedures

Responsible for Building, Maintenance & Facility issues and concerns.

Processed travel expenses and reimbursements.

Reconciled and processed expense reports for internal and field personnel.

Hired and trained staff. Performance measurement and evaluations. Workplace safety.

Created expense reports, budgets and filing systems. Developed and maintained an alert system for upcoming deadlines on incoming requests and events.

Human Resources Manager/Executive Secretary, Riverside Radiology Medical Group Imaging & CDIC, 2020 Iowa Avenue, Ste 103, Riverside, CA 92507…02/05 – 11/2007

Prepared correspondence and inter-office communication for CEO and members of admin staff.

Coordinate & attend monthly meetings, transcribed minutes of these meetings.

Prepared monthly Radiology schedules.

Credentialing

Coordinated requests for professional testimony.

Maintained Administrative files and update as necessary.

Delivered confidential information to physicians and staff at clinical sites.

Maintained strict confidentiality.

Coordinated & prepared HIPAA compliance training and implement updates.

Human Resources, 02/06/06 11/2007

Recruitment Advertising, Reference checking & Hiring. Follow-up with written job offer letters. Processed all new hire paper work, Orient new employee to the company. Ensure fair employment practices in all areas of employment Hiring, Terminations, Evaluations/Appraisals, Promotions, Training opportunities, Benefits Administration, and Coordination,

Mailed all COBRA notifications to eligible terminated employees and/or dependents within the designated time frames

Answered employee questions regarding benefits and job postings, and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

ADMINISTRATIVE ASSISTANT/COLLECTIONS, Mary Bridge Children’s Health Alliance

2106 Pacific Avenue, Suite 600, Tacoma, WA 98402…. 10/19/99-01/09/03

Designed PowerPoint presentations for monthly divisional meetings with top-level executives.

Scheduled Board of Directors meetings and assisted with meeting materials and agendas.

Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.

Served as a professional representative of the CEO to executive clients, investors and board members

Collaborated with other administrative team members, human resources and the finance department on special projects and events

Investigated issues and problems and drafted responses to urgent requests

Approved travel expenses and reimbursement requests.

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