Customer Service Manager
Resume:
************@*****.***
MELBA BRYANT
OBJECTIVE
To continue my professional career with a company that will utilize my 10+ years in customer service, as well as my management, supervision and administration skills. My goal is to gain further experience while enhancing the company’s productivity.
SKILLS & ABILITIES
Accountancy Skills
Data processing skills, and IT knowledge
Great Organization Skills, and Team Player
Analytical and communication skills
PROFESSIONAL EXPERIENCE
STORE MANAGER, MELLESWORLD
September 2014 – May 2016
Accounting
Hired and Managed Stylist and other employees.
Responsible for Marketing.
Handled all customer service issues.
Kept track of inventory and ordered supplies
Assisted in preparing budgets and budget planning
GUEST ACCOUNTANT, WESTIN PEACHTREE PLAZA STARWOOD HOTELS AND RESORTS
July 2008 – August 2014
Posted room charges and taxes to guest accounts
Handled credit card disputes, chargebacks, guest billing and group billing.
Resolved customer cooperate complaint within 24 hour turnaround
Promptly and professionally answered telephone using positive communication.
FRONT DESK/NIGHT AUDIT, WESTIN PEACHTREE PLAZA STARWOOD HOTELS AND RESORTS
March 2006 – July 2008
Verified all accounts posting and balances.
Assisted guest at check in and check out with specific requests.
Tracked room revenues, occupancy percentages, and other front office obligations.
Filled guest complaints and helped resolve complaints.
EDUCATION
PEACH COUNTY HIGH SCHOOL – FORT VALLEY, GA – AUGUST 1996 – MAY 2000
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