Customer Service Office

Krystina Sharp

Tel: 828-***-****

********.******@*****.***

http://www.linkedin.com/pub/krystina-sharp/49/a11/101

PROFILE

I am a corporate professional looking to make an entry into the healthcare field. I have a passion for helping others and have personal experience being the patient in a rehabilitation center. I underwent intensive occupational, physical and speech therapy after a car accident while in college. The things I went through give me a competitive advantage for entering this field. I have determination and will do what is necessary to help.

EXPERIENCE

Front End Coordinator & Cash Office, TJ MAXX, Statesville, NC Jan 2015-Current

Working with customer to resolve their complaints in a satisfactory manner. Being a team leader by being educated on all aspects of the business. Whether it be from being front end coverage, working on sales floor, giving customer knowledge on products and merchandise to working in the cash office completing bank deposit making sure everything balances with money.

Part Time Merchandiser, The Home Depot, Statesville, NC Jan 2014-Aug 2014

Completing all visual merchandising for Home Depot’s vendors by setting an point of purchase display to match the planogram that was specified for different bays . Using the Computerized Inventory System are able to update sequencing of each individual bay to inform that all items in stock and give locations for these products by department then printing of labels which have the universal product code (UPC) and SKU number to display price of item. Sequencing also allows the computer inventory system to display all locations of specific product. Complete buybacks when vendors want to take a product off the shelf. When displays are completed a cross-selling technique can be used by placing items that can be coupled to together on the ends of each bay by a clip strip, such as an accessory or item that is complimentary to the other.

Home Loan Processor 4, Wells Fargo, Charlotte, NC 2012-2013

Completing all Loan Processing functions. This includes keeping borrowers informed of loan status by staying in SLA. Duties include interpreting policies while analyzing applications, property specs and documentation; ordering all required verifications and conducting follow up with the customer or internal contacts as needed. Make sound business decisions based on credit risk policy and procedures. Perform high volume, time sensitive tasks related to the loan documentation process which includes researching and problem solving to ensure compliance with customer loyalty, quality and timeliness standards. Also have experience in FHA loans.

Web Operations Analyst, Belk Inc, Charlotte, NC 2011-2012

A division of eCommerce that manages a contact center from a remote location. Performing all operational functions needed to provide the best customer service to escalated customers. Experience working with web merchants to get information needed to resolve customer disputes. Developed email response system to respond to customers in their Foresee Feedback, with any questions or concerns within 48 hours, if provided email. Demonstrating cross-functionality with all eCommerce members to ensure accuracy on belk.com.

EDUCATION

Appalachian State University, Boone NC

Bachelor of Science in Business Administration:Management

SKILLS

•Efficient in all Microsoft programs

•Very comfortable being a mentor in group projects or in day to day business techniques

•Both group and individually motivated to perform projects with excellent managerial techniques

William R. Kiger, III

Director of Web Operations

Belk, Inc.

2801 W. Tyvola Road

Charlotte, NC 28217

June 8, 2012

To whom it may concern:

This serves as a letter of reference for Krystina Sharp. Krystina worked for me in the Web Operations Customer Service Department at Belk, Inc.. She began her association with Belk in this area during our peak holiday period, as a temporary contractor, and has continued to serve with increasing skill in this capacity.

During Krystina’s service with us she was admired for her valuable qualities and I regarded her skill set, knowledge, and ideas with respect. Very much a team player, Krystina was punctual, dependable, and enjoyable to be around.

Krystina demonstrated from early in her tenure that she understood the importance of the role she was serving at Belk. She was organized and focused on customer satisfaction, as well as, process improvement.

Krystina has a strong desire to learn and grow further, but unfortunately, we do not have a permanent position available.

In closing, let me say I have no hesitation in recommending Krystina Sharp for any position pertaining to on-line retailing or related business field. I feel confident she would be an asset to any organization.

Sincerely,

William R. Kiger, III

Director

REFERENCES

Mark Smith- NCSECU Call Center- Team Lead- Office: 919-***-****

Bill Kiger- Belk Inc- Director of Web Operations eCommerce- Office: 704-***-****

Joe Hilton- Abbot Nutrition- Pharmaceutical Sales Representative- Work: 704-***-****

Sarah Young- Dr. Hockaday DDS- Dental Hygienist- Office: 704-***-****

Holly Lowe- Full Time Service Manager- FedEx- Office: 803-***-****

Candelario Davila- Senior Project Manager- Encore Capital Group- Cell: 469-***-****

Barbara Nowicki- Orange-Ulster BOCES- Incarcerated Education- Cell: 845-***-****

John Blackburn- Eeseola Lodge- President- Office 828-***-****

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