Customer Service Social Media

JASMINE LOGGINS

**** ******* **. * Lancaster, NY 14086 * 716-***-**** * *******.*********@*****.***

Excellent Communication Skills * Strong Computer Skills * Professional Interpersonal Skills

An aspiring professional with more than six years of Customer Service experience and four years of leadership training. Highly motivated, with strengths in multi-tasking, reporting and analytics customer service, professional writing, and Microsoft Office.

Signature Strengths

Data Entry Reporting Cognos Social Media Customer Service Email Multi-tasking Phone Etiquette Leading Teaching Teamwork Interpersonal Communication Punctuality Professionalism

Experience

M&T Bank *Legal Document Analyst II * 03/2016 to Present

nReviews legal papers to understand and determine scope of documents requested and coordinate/negotiate with serving attorney or agency to clearly define scope and due date.

nPerforms substantial research and inquiries on several M&T Bank systems that possess customer information to identify where relevant responsive information is held within the bank.

nUnderstand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk and proceed accordingly.

Fisher Price * Key Account Coordinator * 11/2014 to 03/2014

nProcess account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.

nProvide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting.

nMaximize order-fill rates for Department Stores and Dollar Stores accounts.

nWork closely with Distribution Centers, Sales Managers, and customers to ensure timely and accurate shipment of Purchase Orders.

Fisher Price * Administration Coordinator * 10/2013 to 11/2014

nCommunicate status of the department to management and various teams in the organization to assist in executing business needs.

nUpdate and maintain monthly cross charges and budgetary information.

nAssist Social Media team with crowdsourcing support.

nProvide administrative support to Director and contact center staff; act as department liaison for outside departments.

Fisher Price *Consumer Relations Associate* 08/2009 to 10/2013

nAssist consumers with their Fisher-Price and Mattel products via phone, live chat, email, and Social Media.

nAccurately record consumer information, product information, and the reason why they contacted Fisher Price.

Education

Houghton College * Bachelor of Science in Business Management * Class of 2014

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