Human Resources Management
Resume:
Joanna R. La Pointe
416-***-**** ***************@*****.***
SUMMARY
Charismatic HR Leader, HR Business Guru and Client centered visionary
*Reduce costs associated with employee relations issues through conflict resolution and coaching leadership Leadership Training and Development Strategist; increase effectiveness of organizational design through succession planning, performance management and facilitation of leadership training curriculum
* Policy Development & training Award Winning people strategist (NQI Level 1 Healthy Innovator’s Award 2010)
* Extensive Multi-provincial knowledge and application of all legislation both federally and provincially across Canada; Employment Standards Act, Labour Relations Act, Occupational Health and Safety Act, AODA, Canadian Labour Code, and the Human Rights Act
EMPLOYMENT HISTORY
Brookfield Global Relocation Services (January 2016 - present) Toronto, Ontario www.brookfieldgrs.com
Senior Manager, Human Resources and Talent Management (Global)
Dual role: Manage the Canadian Human Resources Solutions Team and provide strategic direction for the Company’s Talent Management programs
* Manage Human Rights complaints and employee relations issues, delegate investigations to direct reports. Directly manage management to senior level management employee relations cases, leave of absence situations, workplace investigations and terminations
* Launch strategic talent management initiatives through project life-cycle (research, communication strategy, training strategy, HRIS implementation and deployment; Performance Management Newsletter: Coaching, Career Development Plan, Project Management Charter, Employee Engagement Survey, Global Wellness Program, Employment Equity Audit: Federal Contractor’s Program, Leadership Model, Onboarding New Hire Portal, ‘Hot Jobs’ Talent Management Strategy
* Policy development, benchmark review existing policies, make recommendations to senior management for approval and launch; create Canadian Human Resources Manual, overhaul of Canadian Vacation Policy, Harassment Training: North America-USA/Canada
The Ontario College of Trades (the College) (March 2013-August 2015) Toronto, Ontario www.collegeoftrades.ca
Human Resources Consultant
* Implemented the HR function; Developed College’s policies complemented with an Employee Handbook
*Provide strategic guidance, counsel and advise on complex labour/employee relations issues with senior leadership
Resolved/mediated complex employee/labour issues, conduct investigations for complaints; allegations of discrimination, harassment
Grew organization by 75+% within 2 years (100+ hires)
Facilitated training to include on-boarding, orientation and the delivery of organizational training initiatives
Created Leadership Training and Development Strategy; launch and facilitated curriculum for 4 tier management team
Conducted all job evaluations, establish compensation guidelines, create pay equity plan and administration
Oversee all HR reporting metrics are compiled by HR team members on regular, on-demand, and ad hoc basis; liaise with Finance for costing for HR budget; headcount, training, including retroactive, forecasted budget
Annual budgeting process: Conduct analysis and reporting of HR Metrics to management with recommendations (as needed);
Provided guidance to HR and Business Services Leads on change management projects integrating communication strategy to ensure any changes to organizational structures are managed appropriately
Created Health, Safety & Wellness Program reduced Return to Work time for all WSIB Claims and Accommodation strategies
Full cycle back-up administrator for Payroll (ADP: Pay@Work, HRB, EzLabour)
Member of the College’s Privacy Committee, Diversity Council, Joint Job Evaluation Committee
Labour Relations (OPSEU) Subject Matter Expert for the College: Negotiated first Collective Bargaining Agreement ongoing ongoing coaching, counsel, interpretation of CBA and advise senior management on all labour relations related matter
Lead a team of seven (7) human resources professionals
JRHR Consulting (October 2010-March 2013) Toronto, Ontario
Director, Human Resources: Provided guidance on employee relations; legal employment consultation including multi-provincial legislation, counseling to management on recruitment, performance management issues and compensation & benefits
Plan Canada (Formerly Foster Parent’s Plan) (2010) Toronto, Ontario www.plancanada.ca
Manager, Human Resources
Effectively partnered with clients for employee relation issues, performance management, coaching, discipline, staffing, compensation/benefits, and training and development and recruiting
Provided direction and counsel on all human resources practices, policies and procedures
Established and met hiring targets including implementation of the full recruitment process internationally; managed the foreign worker process (Labour Market Opinion)
Conducted compensation market review reporting and recommendations though quantitative analyses
Toronto Rehabilitation Institute (2008-2010) www.torontorehab.com
Human Resources Consultant
Counseled and advised client groups on HR issues related to legal and procedural compliance in a unionized environment (6 Collective Agreements: ONA & CUPE)
Provided direction and guidance during changes in organizational processes, operations, planning, intervention, leadership training, managed and coordinated recruitment with client hiring managers
Created a new performance appraisal measurement
Amica Mature Lifestyles Inc. (2006-2007) Toronto, Ontario www.amica.ca (5 Star Retirement Home Community Living)
Manager, Human Resources (Eastern Region)
Lead Human Resources function in Ontario; advised Senior Leadership on performance management issues through coaching and consultation,, investigated complaints and wrongful dismissal cases to reduce cost through effective negotiation
Lead first bargaining committee after first application for certification of a trade union (CUPE)
Developed HR Policies and Procedures
Launched recruitment campaign for new communities in the East, including creation of all job descriptions, postings, and career fairs, conducted interviews for all levels of the organization On site day to day consultation with clients across the region on various employee related issues thereby, successfully introducing the HR role to the Eastern Region of Canada
Counseled and directly managed disability and WSIB cases
Foresters (2004-2005) Toronto, Ontario www.foresters.biz (Financial Services Organization)
Senior Human Resources Consultant
Counseled all client business leaders on employee relations, talent management, succession planning, coaching and support and conducted investigations
Partnered with the Rewards and Recognition team on compensation and job evaluation issues
Managed and coached two (2) direct reports
Janssen-Ortho Inc (Division of Johnson & Johnson) (2002-2003) Toronto, Ontario (Maternity Leave Coverage) http://www.janssen-ortho.com
Manager, Human Resources
Coached senior management on Human Resources issues, policies & procedures, performance management
Facilitated training for Leadership & Employee Effectiveness for Talent Management & Succession Planning
Conducted an Employment Equity Audit and strategic plan for a new Corporate Diversity Strategy
Recruitment of all roles in assigned client group; embedded competency frameworks within the recruitment process
Ontario Power Generation (2001-2002) Toronto, Ontario Senior Advisor, Human Resources
Sympatico-Lycos Inc. Start-Up Organization (1999-2001) Toronto, Ontario Human Resources Generalist
EDUCATION, ACHIEVEMENTS & TRAINING
Bachelor of Arts Degree (Specialized Hons.) Psychology (1998) York University, North York, Ontario
Dean’s List; York University Entrance Scholarship, Ontario Scholar
Working towards CHRL, CPA (Canadian Payroll Association) Member
Additional Training
Multi-Provincial Legislative Compliance & Ongoing Professional Training: LRA, ESA, Bill 168, Canadian Human Rights Code, OHSA, WSIB, Regulated Health Professionals Act, PIPEDA, DDI Interview Skills Certification – Targeted Selection Program, Canadian Payroll Association-Payroll, ADP: Pay @ Work, People @ Work, HRB
Publication -I Named My Reward Bob-Creative Compensation 2001/2002 CACEE Career Options Magazine
Computer Skills
HRIS & Payroll Systems: ADP: Pay@work, EzLabour, HRB, Ceridian, SAP, Corporate Works, Taleo, RecruitSoft, Concur Expense System, GEAC
Software: Microsoft Office v7 & Vista, Corel Print Office, Adobe Acrobat, MS Project
Operating Systems: Windows 8, Windows Vista, Windows Office, MacOs
Communications: Internet Explorer, Microsoft Outlook
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