Microsoft Office Customer Service
Resume:
James Moore Jr.
(cell)-301-***-****
Senior Desktop Support
Worked with the SCCM client and with PGP encryption of laptops.
Utilized SharePoint custom features, packages and solutions
With AARP SharePoint, I make any edits or changes to current documentation as they are updated
I configure documentation in word, excel or adobe and add any relevant documentation to the SharePoint site
I go to the SharePoint site as a guide or reference to any information that is shared on the network
Handled move requests between offices for the users as well as any special projects such as the imaging of laptops and desktops for deployment.
Provide Microsoft Office 2007 and 2010 support with a focus on Outlook in person, over the phone, via Dame Ware, Remote Desktop or Logmein123.com remote control tools.
Install/Configure Windows 7 or Windows Server 2008 with Ghost or SCCM and provide support for any issues.
Install, configure and support networked Xerox, Lexmark, HP and Zebra printers.
Support Citrix sessions on Ipads, Blackberries, iPhone, Mac computers and Windows computers.
Document solutions in SNOW ticket management system.
Ensure the highest level of customer service at all times.
Provide desktop support to retiring executives in transition from company positions to their home offices for a worldwide corporation.
Provide Microsoft Office 2007 or 2010 support.
Provide remote support for Teleworkers utilizing Bomgar remote software.
Utilize Active Directory to unlock user accounts and reset passwords as well as move computer names to a Different OU.
Unisys 07/2005 –11/2007
Dell Service Field Technician
Performed special imaging projects at airports and other business for certain needs, upgrading operating systems and installation of software.
Utilized PDA to make notes on service calls, update information and make contact with customers while utilizing the Cliq scheduling agent for scheduling repair calls.
Took tickets for imagine of dell equipment and data backup.
Drove to different homes and business and did repair on dell warranty equipment.
Received dell parts for replacement on warranty dell equipment
TFE Technology 04/2004 – 06/2004
Desktop Support
Trouble shot and resolved all technical issues in a timely manner eliminating user downtime.
Deployed a common ghost client through Symantec Ghost.
Supported various user applications such as: MS-Office, Outlook, and Internet Explorer
Education:
TESST College of Technology
Diploma in Network Information Systems
Certifications:
Microsoft Professional and Server 2000 certified.
Dell Certified Technician and HP certified Technician
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