Customer Service Representative

FINANCE AND ACCOUNTING

Monique Hampton

*** **** ********** ******

Indianapolis, IN 46204

RHEBA V. VAUGHN

Experience

The Intersect Group June 2015 to March 2016

Vehicle Registration Auditor

Opening and Distribution of the work

Sorting by dealership and count in batch work

Placing work in proper bin to be legal checked

Legal check the transactions in the batches

Scanning of the batches

Filing what was legal checked

Initial contact with dealership

Follow up with dealership for documents that Failed Audit

Receiving & scanning corrected documents for Failed Audit

Regular schedule cleaning of the scanners

Create UPS labels-package plates and paperwork to send to customers

Take UPS to drop area

McGraw Hill May 2015 to June 2015

Data Entry Log-In Specialist (Contract/Seasonal)

Examined, analyzed, scored 100+ middle and high school level standardized test for the state of Indiana

Scanned graded tests into the I-Step database

H.H. Gregg Adecco February 2015 to April 2015

Customer Support Warranty Specialist (Contract)

Supported dealers and customers in the processing of claims

Determined warranty repair eligibility in accordance with program guidelines through technical analysis of repair and adherence to warranty policies

Provided dealers with feedback on warranty claim issues detected while providing exceptional customer service

Adesa October 2014 to January 2015

Customer Service and Collections Specialist (Contract)

Respond to dealer inquiries regarding products and services.

Mail or deliver titles to dealers

Seamlessly, utilize various systems to track dealer accounts and sales opportunities.

Quality Control

Indiana Bureau Motor Vehicles June 2003 to October 2014

Team Leader - Customer Service Representative March 2008 to October 2014

Team Lead responsible 10 Customer Service Representatives

Processed various types of titles for boats, trailers, motorcycles, RV's, & vehicles daily

Verified VINs of motor vehicles thru national database w/ STARS

Processed 25+

Prepared Certificates of Origin for titles thru STARS

Verified Lien Holders for accuracy & validity thru STARS

Ensured vehicle inspections were up to date before processing

Reconciled CSR cash drawers at end of day

Prepared end-of-day deposits for Brinks

Scheduled daily breaks for CSR's

Processed documents for state registration

Customer Service Representative February 2004 to February 2008

Verified Lien Holders for accuracy & validity

Prepared Certificates of Origin for titles

Processed various types of titles for boats, trailers, motorcycles, RV's, & vehicles daily

Verified VINs of motor vehicles thru national database w/ BOSS

Prepared Certificates of Origin for titles thru BOSS

Verified Lien Holders for accuracy & validity thru BOSS

Ensured vehicle inspections were up to date before processing

Processed documents for state registration

Mailer June 2003 to February 2004

Processed mail for all vehicle registration renewals

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