Customer Service Office

Lauren Capra

***** ***** ******** **** *******

Unit 2136

Scottsdale, AZ 85260

847-***-**** **********@*****.***

Professional Experience

L.E.K. Consulting, LLC 2007- June 2016

Chicago, IL

“L.E.K. is a global strategy consulting firm with offices across Europe, The Americas and Asia-Pacific. We counsel our clients on their key strategic issues, leveraging our deep industry expertise and using analytical rigor to help them make informed decisions more quickly and solve their toughest and most critical business problems”

Executive Assistant 4/2008-June 2016

Partner with two Managing Directors to support and help grow their businesses across many sectors. Key point of contact for all aspects of their businesses.

Calendar management:

Owner of two Managing Director’s calendars. Serve as gate keeper for all internal and external meetings. Ability to act independently to determine meeting priorities, resolve conflicts and juggle multiple requests for time(s)

Travel Management:

Responsible for execution of all of the Managing Directors domestic and international travel. Work freely to select the correct flights, hotels and transportation services to execute the Managing Directors schedules. Fluent in all travel loyalty programs. Concrete understanding of travel visas – when you need them and how to apply for them

Client relationship and business development:

Partner with the Managing Directors to serve as the liaison with their current clients to schedule regular check-ins to assist in maintaining their business relationships. Source and connect with prior clients to keep the clients updated on the Managing Directors progress within the industry. Solely responsible for contact relationship management database on behalf of Managing Directors. Work hand and hand with Business Development team and sector specialist to maximize Managing Directors relationships

Administrative support:

A team player who not only supports two Managing Directors with administrative needs but also supports an office of seventy-five people. Experience with preparing proposals, presentations and GBC binding. Responsible for reconciling expenses to credit card statements with their receipts to ensure correct accounting. Serve as a back-up for other assistants to cover their Managing Directors when they are out of the office

L.E.K. Consulting LLC (continued)

Administrative Assistant 4/2007-4/2008

Office administrator responsible for the day to day running of the Chicago office. Acted as the first point for contact for all visiting the Chicago office. Assisted the recruiting department to greet candidates and be sure that their office experience was executed according to the recruiting department’s schedule. Provided administrative support for seven (7) managers with their calendars and travel planning. Served as the firms representative for all vendors in the Chicago office

Education

University of Dayton Dayton, OH

Bachelor of Science Marketing

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