Customer Service/Collections

Ravan Sloan

**** ******** **. #**** **********, SC 29607 864-***-****

**********@*****.***

An experienced customer service representative looking for a position where I can implement my knowledge and skills to work efficiently and be positive member of a growing organization. My analytical and problem solving skills and positive approach has helped me advance in my former positions and will continue to help me grow in the future.

Education

Associates Degree of Applied Science: Medical Assisting

Brown Mackie College Greenville, SC

Graduated February 2012 with a GPA 3.51

Related Coursework

Pharmacy Medical Terminology I, II

Anatomy and Physiology I,II Urinalysis and Microbiology

Clinical Procedures I,II Phlebotomy and Hematology

Medical Administrative Practices

Professional Experience

D2 Management Greenville, SC

Collections agent 06/2015-07/2016

• Outbound calls to collect unpaid debts

• Used credit reports to analyze accounts

• Created Dialer system and database

Dynamic Recovery Solutions Greenville, SC

Collections Agent 02/2013 – 03/2015

• Outbound calls to collect unpaid debts

• Used credit reports to analyze accounts

• Collected over 40,000 per month for the company

Level One Greenville, SC

Marketing Associate 10/2012 - 02/2013

• Providing excellent customer service for callers

• Inbound calling, documentation in Pam Software, Scheduling appointments

Charlotte Russe, Greenville, SC

Customer Service Associate 03/2009 - 09/2010

• Provided excellent customer, worked cash register, client check out

• Recognized as top customer service associate for two evaluation terms

Externships

Dr. William Scott, MDVIP Family Practice 206 Wall Street Piedmont, SC

April 2012-May 1, 2012

Medical Assistant, Admissions, Lab

• Recorded patients' medical history, vital statistics and test results in medical records.

• Prepared treatment rooms for patient examinations, kept the rooms neat and clean.

• Interviewed patients to obtain medical information and measured their vital signs, weight, and height.

• Authorized drug refills and provided prescription information to pharmacies.

• Cleaned and sterilized instruments, disposed of contaminated supplies.

• Prepared and administered medications as directed by a physician.

• Explained treatment procedures, medications, diets and physicians' instructions to patients.

• Helped physicians examine and treated patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures.

• Collected blood, tissue or other laboratory specimens, logged the specimens, and prepared them for testing.

• Conducted patient’s yearly physical which included EKG, Hearing, Vision, and Spirometry.

Clerical Experiences:

• Answering the phone, checking patients in, sending faxes, and managing files.

• Scheduling patient appointments, return visits to the office and for outpatient procedures.

• Sending out specimens and receiving mail and packages.

• Type 60 WPM

• Familiar with Microsoft Word, Excel, Powerpoint, Quickbooks, Webpage creation

Contact this candidate