Customer Service Life Insurance

Ran Yao

Tel: 1-908-***-**** Email: ****.**@*****.***

GOAL

Looking for a HR relevant job in Greater Los Angeles area.

EDUCATION

Master of Human Resource Management GPA 3.60; Rutgers University, New Brunswick, NJ Sep. 2011 - May 2013

Bachelor in Sociology GPA: 3.72; Tongji University, Shanghai, China Sep. 2007 - Jun. 2011

Honors: School Third-class Scholarship for Outstanding Academic Record in Junior Year

SKILLS

Applications: HRIS (ADP, Oracle, Insperity, PeopleSoft); MS Office (Excel, Word, Access); ATS system (JobDiva, Taleo); IBM/Kenexa

Professional: Recruiting, Screening, Onboarding, CA Employment Law, Benefits Regulations (Workers’ Comp, EEO, ERISA, COBRA, ADA, FMLA, ACA, etc.), Payroll, Training, Performance Management, Employee Relations, Data Analysis, Project management.

Language: Fluent in English and Chinese

PROFESSIONAL EXPERIENCE

HR Manager, Chinatown Service Center, Los Angeles, CA June 2015 – June 2016

Provided direction for diverse and complex functions and contributed to the business strategy of the organization.

Oversaw all employee relations and labor-related matters as they relate Federal, State and local employment and civil rights laws; responsible for related inquiries and reports.

Developed human resources strategies in workforce planning, performance management, talent acquisition and succession.

Performed routine HR procedures and deliverables, including job designing, recruiting, on boarding and termination process.

Responsible for introducing and answering benefits plans, including medical, dental, vision, life insurance, etc.; assisted with any benefits related problems or complaints; managed employee leaves of absences.

HR Benefits Specialist (Contract), Mt. San Antonio College, Walnut, CA March 2015 – June 2015

Performed a variety of duties in the administration of employee benefits plans, including medical, dental, vision, and life insurance.

Coordinated annual open enrollment; provided employees information about benefits plans and enrollment; processed enrollments and coverage changes as needed.

Monitored FMLA employee status, collections, deposits payments and payroll adjustments.

Audited, verified and processed all voluntary payroll deduction requests accurately.

Conducted other special reports and projects related to benefits.

Recruitment Specialist, Creative Solutions Services, New York, NY May 2014 – Jan. 2015

Responsible for the full life cycle of recruitment, including sourcing by ATS, collaborating with hiring managers to determine job selection criteria, requirements, conducting interviews with candidates, conducting new hire background check and on boarding, and managing the presentation, selection, offer, negotiation, and closing components.

Recruited technical talent such as Mobile Developers, Java Developers, Unix/Linus System Engineers, User Experience Professionals, Business Intelligence, Product / Project Managers, etc.

Conducted analysis and research to procedure forecasts of business, IT and financial industry, as well as economic conditions in making strategic staffing decisions.

VOLUNTEER EXPERIENCE

Volunteer, SHRM Garden State Conference, Atlantic City, NJ, United States Oct. 2011

Responsible for registration, reception, offering customer service for HR experts from all over US.

Assisted with the release of documents, information of different conferences sessions.

Volunteer inside the site of Expo, World Expo 2010, Shanghai, China May. 2010

Assisted formal employees of World Expo with arrangement of events and meetings.

Offered translation service to English-speaking visitors; translated Chinese information to English.

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